UX Researcher

This role can be performed remotely anywhere within the United States and Canada.

Our mission at FullStory is to rid the world of utterly regrettable product experiences. A crucial byproduct of that mission is to imbue our customers with a deeper insight and clarity into the people that experience their products and services. Research is intrinsic to FullStory’s DNA, and we’re looking to make a deeper investment in the human practice of it. FullStory is seeking a User Experience Researcher who will deliver insights that build understanding and clarity, and impact product strategy.

You'll report to the Head of UX Research and will be an important participant in every aspect of our intensely collaborative product development process. That means you’ll work closely with Product, Design and Engineering collaborators. You will work with teams to define impactful research questions, select research methods, facilitate research, and communicate findings that focus on real user impact. You bring a balanced mindset on research methodology and actionable recommendations.

Join a growing team of hyper-curious product people seeking to address the most nuanced of problems, leaving nothing unquestioned or without thoughtful consideration. FullStory’s Product Experience team swings big on vision but deep on the details, championing the little things that result in exceptional user experiences.

Day-to-day you’ll:

• Apply a variety of research methods to investigate and untangle customer problems.
• Engage cross-functional partners in defining research goals, questions, and methodology.
• Generate insights to fuel ideation, evaluate prototypes, and measure existing experiences
• Help collaborators build know-how of research methodology and analysis.
• Communicate results and illustrate suggestions in creative, compelling ways to encourage action on behalf of end users.

We’re looking for someone who:

• Has an education in Anthropology, Human Factors, Psychology, HCI/Computer Science or other related fields or equivalent practical experience
• Has experience planning and facilitating primary research in roles like UX Researcher, UX Designer, Content Strategist, or similar

It would be amazing if:

• You have experience working closely with the product design and development process in an agile, SaaS environment
• You enjoy contributing to the formation of research teams as they grow and scale
• You believe that seeking to learn from different perspectives and backgrounds leads to innovation in product development
• You crave a workplace that values not only your work but who you are as a human. Be your most authentic self with us—our people are our most valuable asset

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