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UX Researcher (f/m/d)

Tuition reimbursement
Gym membership
On-site amenities
This job offer is expired.
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Our Company

What if... your work would empower change in an industry that essentially impacts the prosperity of the entire world? Forto is in business to exactly do that - disrupt logistics! Simplifying global trade has been our mission from day one. Our exponentially growing team of more than 550 technology and logistics experts, forge ahead each day with the goal to deliver a highly transparent, frictionless and sustainable digital supply chain.
Our company is headquartered in Berlin, Germany, and currently has in total 12 offices across Europe and Asia, including Copenhagen, Hamburg, Ho Chi Minh City, Singapore, Hong Kong, and Shanghai. Leading manufacturers and e-commerce brands are among the 2.500 customers using Forto’s digitally-focused offerings as part of their supply chain delivery. Among the fastest growing logistic start-ups in Europe, Forto's recent investment round (June 2021) placed the company valuation at more than $1.2 billion.
At our core, we are in love with progress and cannot cope with the standstill. We leave old paths and look for new roads. We are constantly striving for ways to be even better tomorrow. We are facilitators, we are explorers, we are visionaries. If you are looking for something extraordinary to work for - join the crew to become a part of our pioneer expedition.

Your role: Shaping the future of global trade

We are looking for a UX researcher (f/m/d) to join our first global research team. The right candidate is comfortable driving research initiatives within a complex industry and collaborating with a highly cross-functional group of peers and stakeholders internally and externally. In this role, the researcher will partner with Design, Product Management, Data Science, Operations, and Engineering to gather insights into the needs and the pain points of the global supply chain ecosystem and validate the ideas and the hypothesis for tech-driven solutions.

You will

  • Design and conduct research studies across multiple product areas.
  • Utilize and select impactful quantitative and qualitative research methods such as ethnographic research, concept testing, usability testing, surveys, and more. Collaborate with product managers, engineers, and designers on identifying research opportunities and defining goals and metrics.
  • Act as a strategic partner to product leadership, helping to shape their vision for product development.
  • Design experiments to validate product hypotheses.
  • Work with engineering to identify quantitative markers of product experience and drive measurement implementation
  • Analyze and communicate research data to derive strategic and tactical insights, as well as actionable recommendations.
  • Generate, present, and evangelize results and recommendations throughout the organization to help cultivate more effective and also empathetic decision-making.
  • Identify and prioritize research initiatives based on impact.
  • Partner with other UX Researchers to develop research infrastructure

What you bring

  • In this role, you will make recommendations to drive actions that directly impact our clients and operation teams around the world.
  • 3+ years of experience conducting research to guide product development (B2B preferable)Fluent in quantitative and qualitative user research
  • Experience researching product experience end-to-end
  • Highly motivated to partner with peers and help increase their understanding of user research
  • Ability to listen and show empathy, and coach others to do the same
  • Excellent storytelling and facilitation skills
  • Ability to effectively communicate research to team members and leadership across all areas of the company
  • Undergraduate degree in Human-Computer Interaction, Psychology, Computer Science, Cognitive Science, or a related field OR comparable UX research experience
  • Fluent in English and German.

Forto is an internationally growing company

At Forto we don’t just accept differences — we celebrate them, support them and cultivate them to the benefit of our employees, products and our communities. Forto is proud to be an equal opportunity workplace and is an affirmative action employer.

  • Company language: English
  • 15+ offices across Europe & Asia
  • 700+ employees
  • 30+ nationalities represented
  • 2500+ customers

Learn more about us

Why Us - You can look forward to

  • Personal & Professional Development: Through strong ownership from the first day you will experience a steep learning curve, grow on a professional level and take the next steps to being an Expert or People Lead.
  • Impact: We are leading the digital transformation of a whole industry and share a high awareness for environmental issues on all levels especially supported by our management.
  • Team: Join a team of over 30 nationalities and different backgrounds from Tech, Logistics, Business and more. What really matters to us is a caring and welcoming environment where we embrace uniqueness and celebrate diversity.
  • Working culture: Experience a company culture where we work on eye level, decisions are made quickly and knowledge sharing, as well as mentoring is on our daily agenda.

Company Benefits


  • Climate Action Group
  • Emission Offsetting
  • Paperless Office
  • Donating trees


  • Urban Sports Club Discount 
  • Yoga Sessions
  • Back Trainings
  • Mental Health Platform

Learning & Development

  • Trainings & Library
  • Language Courses
  • 2 Performance Cycles
  • L&D Budget


  • Visa/Relocation Support
  • Onboarding Plan
  • Remote Onboarding
  • Buddy Program


  • Inspiring Offices
  • Flexible desks 
  • Free vegan snacks and drinks
  • Regular Events

Other Benefits

  • Corporate Benefits
  • FutureBens
  • Pension Scheme
  • Employee & Sales Referral Program


  • JobRad
  • Office Shuttles
  • more to follow soon
  • ...

Work Environment

  • Flexible working hours
  • Remote Work 
  • Home Office Equipment
Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • Is telecommuting possible for this position?
    We're not sure if telecommuting possible for this position
About Forto
Freight forwarding and digital logistics services supercharged with visionary technology that elevates your supply chain operations.
Freight Service, Logistics
251-1K employees

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