UX Researcher

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee – whether a team member of Etsy, Reverb, Depop, or Elo7 – you’ll tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

What’s the role?

Etsy is home to a wide variety of markets across the globe, with a core focus on the US, UK, Canada, France, Germany, and Australia.

As a UX Researcher on Etsy’s Product Research team, you will work in partnership with product managers, designers, engineers, and alongside other researchers and data scientists to deliver insights that will craft the future of human commerce on Etsy.

You know how to conduct professional-quality user experience research, incorporating both qualitative and quantitative methods. You work well with others, and have proven instincts about when to hold the line on methodological rigor, and when to adapt to the changing demands of a project. Most importantly, you approach your work with a genuine sense of curiosity and empathy, and you’re willing to challenge conventional wisdom to find the right answer!

This is a full-time position reporting to Manager, UX Research and the base salary range will be 101,000.00 - 132,000.00 USD USD per year. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy. For this role, we are considering candidates based in the US who are either remote, flex, or office-based. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more about our flexible work options and vaccination policy here.

What’s this team like at Etsy?

Etsy’s Research team focuses on using multi-methods research to guide the development of buyer and seller experiences in our dynamic marketplace of unique items. We collaborate with our partner teams through all stages of product development, from identifying initial opportunities, to refining the user experience, to analyzing the impact of our efforts and highlighting improvement areas.

What does the day-to-day look like?

• Partner with product managers, designers, engineers, and marketers to guide product development and refinement, drawing on expertise in user research and UX standards
• Independently define project scope and apply appropriate methodologies to manage a research "portfolio" of foundational and evaluative insights
• Educate partners on accessibility standard methodologies and implement accessible recruitment panels and testing methods to scale the work across Etsy
• Conduct on-site, remote, and in-field user research studies with Etsy buyers and sellers
• Work closely with other researchers and data analysts to develop broad approaches to meeting partner needs
• Share tangible findings and prioritized recommendations on a regular basis, to encourage marketplace health and drive Etsy’s business goals
• Manage third-party research vendors (e.g., research agencies, moderators) as necessary
• Promote proven user research methodologies across the company

• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

• Can demonstrate an in-depth understanding of a range of user research methods and a deep understanding of modern trends in app design
• Have approx. 3+ years experience conducting UX research, employing methods such as in-depth user interviews, contextual inquiry, journey mapping, participatory design, and usability testing
• Experience leading research at different parts of the product development process, from discovery to delivery
• You are a strong communicator and storyteller, with the ability to hold your own in a meeting and present research findings with a customer-centric perspective
• You are ambitious, meticulous, and able to manage multiple projects at a time
• Experience with SQL, Qualtrics, remote testing tools, or experiment design a plus

What's Next

If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.

Our Promise

At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.

For U.S. roles only:

Many Etsy roles are open to remote candidates, and you'll be able to identify which ones within the location header of each job description. We're open to remote hires from all U.S. states except Hawaii and Alaska.