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UX Researcher job at Emburse

At Emburse our mission is to help make our users’ lives -- and their businesses – better. We are dramatically transforming how organizations manage corporate expenses and invoices. We humanize work by automating manual tasks and saving users’ time, so they can focus on what matters most -- their family, community, or more rewarding work. We help CFO's give their employees a simple and amazing experience while ensuring compliance and reducing costs. Our solutions are tailored for companies from start-ups to enterprises. We have more than 16,000 clients and 9 million users globally.

Emburse has offices across North America, including Los Angeles, Montreal, Portland (ME), San Diego, San Francisco, and Toronto, as well as locations in the UK, Germany, Spain, Australia and the Netherlands.

Our core values - Sincerity, Empathy, Empowerment, Individuality, and Teamwork - reflect who we are as a company. They are central to the decisions we make and the interactions we have with our teams, customers, and partners. As a people-focused company, we are seeking candidates who align with our values.

Emburse is a proud recipient of a 2020 Tech Cares Award from TrustRadius and a 2020 IDC SaaS CSAT Award for Travel and Expense. These awards celebrate companies that have gone above and beyond to provide their communities, clients, and front-line workers with support during the COVID-19 pandemic. We are a people-first company, and this award is a testament to our mission to humanize work.

As a UX Researcher, you will conduct complex research projects with autonomy and a high-quality bar. You are passionate about identifying the research questions behind problems and investigating them via the right methods. You know how to transform complex information into visual, digestible, and actionable insights.

What you'll do:

Lead research projects aimed at understanding and improving employees’ experiences.
Generate insights and recommendations based on research findings.
Communicate insights between teams with report decks, short-form findings, and live presentations.
Work in collaboration to define research questions and recommend the appropriate methodology to gather insights.
Execute on the entirety of research projects, including planning, kickoff calls, stakeholder alignment, recruitment, conducting the research, synthesis, and findings delivery.
Create research artifacts to align organization on key user personas, journeys, and experiences.

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What we're looking for:

Bachelor of Master degree in Arts and/or Design or related field, or equivalent experience
2+ years of experience as a UX Researcher with digital products. Experience moderating user interviews, usability tests, focus groups, and concept-tests
Demonstrated experience and high-level proficiency of visual design such as layout, color, typography and interaction
Ability to clearly present and articulate design decisions, participate in peer design critiques, and incorporate feedback into the next iteration
Proficiency with industry standard design tools for user interface design and prototyping
Experience with conducting qualitative user experience research at a B2B SaaS
Ability to execute on work assignments using established design processes
Actively seek to understand the usability impact of design solutions in qualitative/quantitative ways
Ability to follow defined design guidelines and best practices to insure a consistent and intuitive experiences
You can demonstrate the ability to develop deep empathy with users
Proficient in Microsoft Office Suite
Excellent communication skills, both verbal and written
Ability to work autonomously and as part of a team
Strong organization skills and ability to manage multiple high priority projects simultaneously and successfully
Experience with survey writing and analysis, quantitative usability testing familiarity
Excited about storytelling and experimenting in how to build empathy with the user across the organization.
Comfortable conducting research at any stage of the design process, employing generative and evaluative methods
Has collaborated with data science or business analyst teams to leverage data to contextualize qualitative insights
Resourceful, able to adapt and context-switch

Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.

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UX Researcher

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