UX Researcher

Docker is a remote first company with employees across Europe, APAC and the Americas that simplifies the lives of developers who are making world-changing apps.We raised our Series C funding in March 2022 for $105M at a $2.1B valuation. We continued to see exponential revenue growth last year.Join us for a whale of a ride!

UX Research at Docker is a fast-paced, collaborative team with lots of opportunity for those who are passionate about developer experience. We have millions of users and are one of the most loved developer tools in our space. As a member of the UX Research team at Docker, you will partner with Product Designers, Product Managers, Engineers and our community to identify areas of improvement and opportunities for us to explore. 

The UX Researcher will hit the ground running by embedding in a cross-functional team focused on a net-new area where research is required to understand the space. Additionally, there will be the opportunity to contribute to major research initiatives across the organization and deliver insights to influence future product direction. 

Responsibilities:

• Plan and conduct exploratory, generative and evaluative user research.

• Determine appropriate research methods, define and conduct research across multiple projects. Provide both tactical and strategic insights based on this research.

• Communicate insights and recommendations in a consumable, engaging way using artifacts such as reports, journey maps, personas, and other formats as appropriate that guide our team towards a delightful developer experience

• Partner with Product Management, Design, Engineering, and other cross- functional team members.

• Manage multiple projects, including logistics of scoping and recruiting

• Advocate for user needs throughout the product development process

• Educate broader team on research best practices and evangelize research methods and results throughout the organization

• Contribute to building best practices, processes, training, documentation, and standards to help evolve the research discipline

Qualifications:

• Previous exposure to behavioral research methods and ability to translate data and observations into a compelling story that includes recommendations for design

• Master's/Doctoral degree in behavioral research preferred as well as experience as a user experience researcher, human factors practitioner, industrial engineer, cognitive engineer, information architect, or similar

• Engineering background or previous experience with developer tools 

• Experience creating repeatable, scalable research methods

• Experience with mixed-method research and integrating the insights to our developer experience 

• Excellent communication and interpersonal skills including the ability to present research concepts and insights clearly and persuasively across different audiences at varying levels of the organization.

• Knowledge and experience with visual communication and data visualization preferred

• Ability to work in a fast-paced, agile environment 

• Experience building complex products in both B2B, B2C, or B2B2C is preferred

• 6-10 years of experience required

What to expect in the first 30 days:

• An introduction to Docker technologies and history

• Introductions to your teams

• Review and get up to speed on the work you will be supporting

• Begin to conduct research activities

What to expect in the first 90 days:

• Continue learning Docker tools and processes

• Define and lead studies focused on your area

• Synthesize learnings and present findings to your team in an impactful way

What to expect in the first year:

• Develop deep understanding of Docker customers and domain expertise

• Deliver insights that drive customer value and support business objectives

• Use customer and product expertise to contribute to product roadmap development

• Share best practices with teammates and participate actively in the development of research tools, processes and training materials for the larger organization

Perks:

• Freedom & flexibility; fit your work around your life

• Home office setup; we want you comfortable while you work

• 16 weeks of paid Parental leave

• Technology stipend equivalent to $100 net/month

• PTO plan that encourages you to take time to do the things you enjoy

• Quarterly, company-wide hackathons

• Training stipend for conferences, courses and classes

• Equity; we are a growing start-up and want all employees to have a share in the success of the company

• Docker Swag

• Medical benefits, retirement and holidays vary by country

Docker embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be.

Due to the remote nature of this role, we are unable to provide visa sponsorship.

#LI-REMOTE

Compensation