UX Researcher

A Little Bit About Us:

Credence is one of the longest-established companies in the background screening industry, with a senior management team that similarly has a long history of working in the international background check market. 

As a background screening company, this is the expertise we rely on to provide excellent service to clients – no matter the field.

How Credence & Certn work together

Credence has recently been acquired by Certn, a leader in background screening solutions in North America. Together, we are diversifying our offerings and are bringing AI-driven background checks into the UK!

Certn is a growing global technology company that’s revolutionizing background screening and reinventing the way businesses build trust. We’re proud to be backed by over $114M in funding and have been named Deloitte Canada’s second-fastest-growing company on the Technology Fast 50™.

Who are Certonians?

We’re soccer players, DIY creators, spicy food lovers, karaoke superstars, wine connoisseurs, and so much more! We are a team of 300+ people currently living the dream at Certn and we’re looking for more team members to level us up. If you’re excited about working with a group that values accountability, working collaboratively across time zones, being inclusive of different perspectives, and approaching problems with compassion and empathy – we want to hear from you!

The Opportunity: 

We are looking for a UX Researcher to join our team and play a key role in enhancing our products and research methodologies. As a champion of UX research excellence, the successful candidate will collaborate closely with researchers, designers, developers, product managers, and various cross-functional stakeholders. Reporting to our Team Lead of Product Design, the UX Researcher will drive innovation and uncover opportunities to shape a product with significant global impact. Join us in making a difference on a global scale through the power of user experience research.

Please note that this position is a 12-month mat leave contract. The application deadline is Friday, April 12, 2024.

As our UX Researcher, you can expect to:

• Use mixed-methods research to identify, prioritize, and plan research opportunities with cross-functional teams.

• Design and implement studies aligned with project timelines and business needs using various research methods.

• Translate research findings into actionable recommendations for product teams, integrating insights into product strategies.

• Contribute to idea development by leveraging research insights for innovation and product enhancement.

• Manage and enhance the research repository and documentation, guiding teams on research strategies.

• Participate in workshops to share insights and enhance products based on research.

• Support UX research improvement within teams through evaluations and feedback.

• Attend industry events to stay updated on UX research trends and technologies, enhancing research practices.

• Foster collaboration by communicating research strategies among teams and leadership.

• Mentor team members to enhance UX capabilities and contribute to research initiatives.

• Stay informed on industry trends to drive continuous improvement in research practices.

We’re hoping you will bring: 

• 3+ years experience in a SaaS UX role, with a deep passion for data, and a rich background of leading product and user research experiments using a variety of methodologies.

• An understanding/intuition for UX best design practice.

• Proficiency in utilizing a mix of qualitative and quantitative research methods to gather insights and drive decision-making.

• Experience in conducting usability testing, interviews, surveys, workshops, and data analysis.

• Confidence working across the research process, always with an emphasis on creating an enjoyable and seamless experience for research participants.

• Fantastic communication and storytelling skills; a storytelling champion who shares research insights with cross-functional teams in a compelling way.

• Enthusiastic about exploring and incorporating new research tools and strategies to enhance our dynamic and forward-thinking research approach.

• Portfolio examples of work you’re proud of. Show us how you’ve shared your research in style!

The following will be considered an asset:

• Experience lifting the bar as part of a world-class design and research team.

• Familiarity with the background check industry or personal data management domain.

• Knowledge of industry trends, best practices, and emerging technologies related to research and user experience.

Why choose Certn for your next career move?

At Certn, our mission is clear: we're committed to creating an exceptional workplace that meets your needs and career aspirations. To achieve this, we're continually seeking your input, exploring industry best practices, and introducing innovative initiatives and improvements in our work environment. Our aim is for each of us to finish every day with a sense of pride in being part of the Certn story!

Some of the benefits you can expect at Certn (Credence) are:

• 4 weeks vacation

• Sick days

• 12 wellness days (Canada only)

• Pension (UK only)

• Remote-friendly and supportive flexible remote arrangements

• Work-from-home allowance

• Professional development budget

• And a few more goodies!

Certn takes immense pride in being an advocate for equal opportunities in the workplace. Our unwavering commitment lies in forging a workplace that embodies respect, inclusivity, and freedom from barriers – a place where every member of our team can unleash their full potential. We firmly believe that the strength of our organization is rooted in diversity, and we encourage every individual to bring their authentic selves to work. We extend a warm welcome to all qualified candidates and hope that you'll consider Certn as your preferred employer, where you can thrive and contribute to our collective success.

If you have a disability that requires accommodation during any stage of our recruitment process, please let us know how we can best assist you.

Just so you know, the selected candidate will be required to complete a background check. This means you will get to see first hand what we do (and trust us, we do it REALLY well).

Compensation