UX Research Operations Program Manager

The worldwide data management software market is massive (IDC forecasts it to be $137.6 billion by 2026!). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

MongoDB is a modern database platform that helps developers build faster, more reliable applications. We power some of the world’s most innovative products and services out of our offices worldwide, from New York to Sydney, Berlin to Dublin, and just about everywhere in between.

Understanding customers is at the heart of what we do, using insights to drive product innovation. The UX Research Operations Program Manager, part of Creative + Design Operations, will be essential in enabling quality research at MongoDB, with the chance to truly influence how research happens and improves the quality and success of our products and services. 

In this role you’ll partner with our UX Research Operations Lead and Director of UX Research to mature the practice of research at MongoDB. You’ll create alignment across research activities by developing common processes and standard templates, exploring purposeful tooling, and facilitating productive, goal-driven conversations. As a key member of the research operations team, you will have the opportunity to lean on your strengths and interests to own and shape different aspects of research operations.   

This role can be based remotely in the North America region.

What You’ll Do:

• Engineer and champion processes that enable research to happen effectively and seamlessly 
• Manage research process improvements as they are created and rolled out for a democratized research environment
• Create a central repository of best practices, tools, and templates for research activities
• Help build a discoverable, self-service archive/repository of previous studies
• Explore tools and work with procurement to secure vendors
• Guide designers and researchers on how to best utilize our tools to meet their research needs
• Improve research project workflows, prioritization, and team resourcing 
• Monitor and track incentives budget spend
• Create participant data privacy and compliance guidance and guardrails 
• Manage foundational research projects
• Streamline participant recruitment practices and help develop and maintain panels 
• Remove roadblocks so that researchers (and designers doing research) can focus on what they do best 
• Facilitate meetings, such as research-focused stakeholder meetings, internal research team meetings, and cross-team meetings
• Elevate research as a practice across the organization

What You’ll Bring:

• Ability to speak with confidence about research activities and workflows; knowledge of UX research methods
• Experience in Research Ops / Research Program Management
• A background working in a software development or tech environment 
• Excellent communication and storytelling skills
• A coaching mindset; we’re focused on enabling and empowering teams to work over just managing the work for them
• Diplomatic negotiation style, ability to work with all kinds of personalities
• Natural leadership and problem-solving skills
• Resourcefulness to find quick and practical ways to address challenges
• Keen sense of when to follow a process and when process is getting in the way
• Proactive approach, pride of work, and passion for iterative workflow development
• Experience as part of a remote / distributed team
• Task and project management tooling knowledge a huge plus

What You Can Expect:

• In about 3 months you’ll have ramped up on MongoDB research work and refined some quick-win processes for the team
• In about 6 months you’ll have rolled out a new program, templates or guidelines, that measurably improve how research gets done
• In about 12 months you’ll have automated key processes, enhanced workflows, enabled intergalactic time travel and made significant progress toward interdepartment and cross-functional processes that ultimately improve our users’ experience

What Makes Us Great:

• We value doing what’s best for each other, for the team, and for the user community
• We encourage open, honest, authentic communication 
• We believe that good ideas come from everywhere 
• We have a strong feedback culture, asking and providing in the spirit of making everyone better

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.