UX Research Operations Intern, Retail (Summer 2023)

Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together. 

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

We are looking for a remote UX Research Operations intern for a 12-week Summer 2023 opportunity.

As part of the research team on Square for Retail, you will span across many different surfaces throughout the Square product ecosystem, from Retail Point of Sale, our public-facing website, our manager tools, and other product areas across Retail and internal teams. UX Research plays an essential part in every step of our design and product development process. At Square, we strive to put ourselves in the shoes of our customers to find innovative new ways to help them run their businesses.

As a UX Research Operations intern, you will partner with Product and Design teams on Square for Retail to help support their research as well as gain experience with conducting your own. Key tasks include assisting with recruiting efforts, developing process improvements, conducting user research, and research knowledge management.

You will have the opportunity to shape the ideal participant experience and contribute to an efficient and continuous user learning environment across Retail at Square. 

This role is ideal for someone passionate about user research and operational excellence, who takes pride in understanding people and systems, and who looks to contribute tactically and strategically.

You will: 

• Participate in research projects, with the support of a senior researcher.
• Attend qualitative research sessions to capture notes and share learnings with the broader team.
• Support the research team to define and source participants needed for research projects.
• Screen candidates for availability, interest level, and appropriate qualifications.
• Coordinate study logistics, including participant scheduling and incentive payments.
• Manage our digital archive of research reports, templates, and best practice documents.
• Become familiar with the online research platforms and tools used by our team to best support research projects.
• Help improve and standardize our research process, including tools, templates, procedures, and schedules to improve efficiency.

You have: 

• Upcoming graduation date between December 2023 and August 2025 and are completing a Bachelor's or Master's degree or equivalent experience
• Are available to work full-time for 12 weeks in Summer 2023
• Familiarity and interest in UX research methods and approaches. 
• Excellent written and verbal communication skills, as well as the ability to quickly establish a rapport with a wide variety of people through both speaking and writing.
• Fast-moving, efficient, and detail oriented

Even better:

• Experience using different UX research methods (i.e. usability testing, interviewing, contextual inquiry) 
• Experience recruiting research participants 
• Experience balancing multiple varied projects at once.
• Familiarity with Google productivity tools

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on the candidate's work location and may be may be modified in the future

Zone A: USD $46.00
Zone B: USD $43.70
Zone C: USD $41.40
Zone D: USD $39.10

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Benefits include the following:

• Healthcare coverage
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off
• Learning and Development resources
• Paid Life insurance, AD&D. and disability benefits 
• Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.