UX Research Manager, B2B

We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

The B2B UX Research Manager will report to the Director of UX Research, and will lead projects and a team to support business and product stakeholders. Our B2B team encompasses three key user audiences: experiences operators, travel agents, and affiliates.Research projects range from exploratory to evaluative, including interviews, focus groups, surveys, usability testing and more. This is a hands-on role; both individual research and team management activities are included in scope.

The ideal UX Research Manager will be experienced in qualitative methods such as in-depth interviewing and usability testing and be effective at designing surveys and survey analysis. They should be passionate about research and travel, comfortable in a fast moving organization, and excited to collaborate. They will have experience with working with B2B audiences, people management and have a passion to mentor, coach and inspire researchers. 

What You’ll Do

• Supporting UX research initiatives with operators, travel agents, and affiliates.]

• Managing relationships with outside vendors, programming surveys, and owning research databases and archives 

• Building and growing a team of researchers

• Managing career growth and mentorship for direct reports

• Contributing to research team initiatives to improve processes and research methods

• Identify and optimize key opportunities to develop user insights and influence customer behavior to drive towards Viator’s goals

• Work cross-functionally with product marketing, product management, and business leadership to define, prioritize, and execute research initiatives

• Define research strategy and manage projects across a variety of methodologies, leveraging a mixed-methods approach as appropriate

• Design from scratch and conduct qualitative studies (usability studies, interviews, etc.), analyze data, and share findings  

• Create and field surveys, analyze responses, and report findings

• Maintain ongoing research initiatives including projects with external research vendors

• Communicate research findings internally in clear and compelling ways

• Assist with managing and developing the Research Operations function to enable more efficient, impactful research across teams

Skills & Experience

• Minimum BA/BS degree in psychology, communication, statistics or other related field

• Advanced degree in HCI or other behavioral or social sciences a plus

• Experience working in B2B environments is required

• 6+ years of professional applied research experience

• Extensive experience with qualitative research methods

• Experience with quantitative research methods (e.g. surveying) and statistics

• Detail oriented and able to manage multiple projects simultaneously

• Ability to ask, and answer, meaningful and impactful questions

• Clear communication skills - both verbal and written

• People management and mentorship experience

If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to [email protected] and let us know the nature of your request . Please include the job requisition number in your message.

#LI-GM1 

#LI-Hybrid