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UX Research Lead

Asynchronous work
On-site amenities
Mental health wellbeing support
This job offer is expired.
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About Grover

Grover makes access to tech easy, affordable, and sustainable—with flexible tech rental subscriptions. No deposits, no commitment, just tech when you want it for as long as you need it.

With around $1.3 billion in financing, Grover is one of Germany’s best-funded scale-ups, and we’re growing fast. Since 2015, we’ve gone from a small startup operating out of a Berlin apartment to a team of 500+ people, bringing flexible tech subscriptions to renters across Germany, Austria, the USA, Spain, and The Netherlands.

And we’re just getting started. This year, we’re expanding into even more countries and launching even more innovative ways for people to access the tech they need.

Our Mission & Vision

We’re making it possible for more people to get the best out of life–with flexible, affordable access to the tech they need. That was our bold vision when we started back in 2015, and—with over 1 million renters across 5 countries—we’re right on track.

We’re also proud to champion a more sustainable way to use tech. With over 500,000 devices returned, refurbished, and recirculated so far, we’ve already saved 1,500 tons of e-waste from ending up in a landfill.

Want to join us on our mission to give more people flexible access to the tech they need? We’d love to have you on the team.

We are looking for a UX Research Lead to join our talented Product department.

In order to succeed, Grover's team needs to make well informed decisions instead of acting based on internal opinions or personal gut feeling. As a User Research Lead, you will be an ambassador of data-informed decision making and our customer's voice helping the product teams make better decisions in a user-centric way.

This means building a mixed methods research team capable of gathering and taking into account behavioral data, survey data, customer data, insights from user interviews and usability testings, external research, as well as stakeholder feedback, synthesizing the information and coming up with smart and feasible solutions – always having your eyes fixated on delighting our customers, as well as, pushing for Grover's business goals.

Ideally you're a leader with experience of embedding research into the product development process, building a research team and training product managers and designers in tactical research methods so that a user-centered approach scales beyond just the UX Research team. 

You'll be responsible for the user research team’s development, productivity and value creation, and be an advocate for research within the company and with leadership.

As a UX Research Lead, you will:

  • Build and mentor a user research team with both strong qualitative and quantitative expertise. 
  • Facilitate, plan and manage multiple simultaneous user research projects helping stakeholders and the product team to make informed and therefore better decisions. 
  • Lead strategic research projects such as our ongoing  customer segmentation analysis, provide research insights and findings to the product and marketing leadership so these are incorporated in our strategy. 
  • Embed research at the heart of product development, ensuring we always take a user-centered approach to product design. 
  • Work closely with the BI team to incorporate business data into research projects to inform well rounded insights. 
  • Train product teams (specifically product managers and product designers) to perform their own research so they can run their own ongoing discovery.
  • Help teams to understand risk and how much research is needed and the appropriate methods to use.

You care about:

  • Ownership: you easily communicate ideas, implement them, and take responsibility for your actions
  • Helping others: sharing knowledge with your colleagues is on top of your priorities
  • Fast-paced startups: you love adapting to different situations, and you know how and when to iterate fast and with high quality
  • Our product: you believe in our vision, and are willing to give your best to build the future of Grover

What we’re looking for:

  • Extensive industry experience in UX research with at least one year experience managing other UX researchers.
  • Skills in embedding research at the core of strategy and product development, including working with senior stakeholders. 
  • Deep experience in both qualitative and quantitative methods, although you will have the chance to build a team with specialist skills. 
  • Research skills that may include but are not limited to diary studies, moderated interviews, contextual inquiry and behavioral studies, user testing, concept testing, usability testing, HaTs, online polls, large scale attitudinal surveys, etc
  • Fluent in English and preferably German
  • Ability to synthesize different research data from different sources and develop game-changing insights and hypotheses. 
  • A background in psychology, sociology, consumer research, business analytics, data science, or statistics

What we offer:

  • Competitive salary and benefits
  • Discount on Grover product for yourself and for friends & family
  • Remote work and flexible working hours - figure out the balance that works best for you
  • Engaging, open office located in central Berlin
  • Yearly learning/development budget
  • Entrepreneurial responsibilities and upward career growth
  • Language courses
  • Mental health support
  • Gym membership
  • Free snacks and drinks in our Berlin HQ
  • Friday team get-together, team off-sites, hackathons & much more
Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • Is telecommuting possible for this position?
    We're not sure if telecommuting possible for this position
About Grover
With Grover you can flexibly rent technology. It's that easy: Order, Enjoy, Send back. Get all the technology you love whenever you want. Discover Grover >>
Consumer Electronics, E-Commerce
251-1K employees

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