UX Research Lead

At Feeld, we are creating a world where where everyone is more intimately connected to each other and themselves. We are building an inclusive, human-centred product and are looking for a UX Research Lead to become part our remote team and our mission to elevate the human experience of sexuality and relationships.

You will be responsible for establishing and leading the UX Research discipline at Feeld from scratch, ensuring that the voice of our members is at the heart of everything from our overall business strategy to everyday product design decision-making.

To be right for this role, you should have held a similar position for a least two years and have established research best practices and high-performing teams. You are passionate about building an insights-driven culture that powers the activities of our Product and Growth Teams.

What you will do:

• Establishing UX Research as an integral and essential part of the product and design process at Feeld.
• Hiring the very best in research talent to be part of your growing and distributed team
• Working with the VP of Product and Head of Design to shape design practices and processes while representing user research to senior leadership.
• Advocating for the right research approach at the right time and educating your fellow Feelders around the planning and prioritisation of user research in the organisation
• Representing user research to senior leadership and elevating the voice of our members at every opportunity.
• Partnering with the VP of Data and Head of Customer Support to create tangible insights backed by both qualitative and quantitative data.
• Designing and executing comprehensive research projects to identify member needs, pain points and behaviours and fuel product innovation
• Monitoring and supporting the product’s weekly and quarterly KPIs

Requirements

About you:

• You have at least two years experience as a User Research Lead/ Head of Research in a fast-paced app environment
• You possess first-hand experience of conducting a range of research methodologies and coaching others to do the same
• You have an exceptional ability to communicate complex research findings clearly and effectively at all levels
• You can demonstrate an ability for thriving in remote and asynchronous work settings, underscoring a self-motivated and proactive work ethic
• You can establish an insights-led culture that informs all growth and product initiatives across an organisation

Benefits

About us:

Feeld is an independent, experimental and fully remote organisation reshaping the dialogue on dating and sexuality. The company was founded in 2014 and has evolved since to become the open, distributed structure it is now. We have a naturally agile and fluid culture. The whole team is fully remote, which means you work where and when helps you perform at your best. We regard autonomy highly and treat our organisation as a product – we iterate, improve and test things internally to see what works best for everyone.

Our culture:

We believe in creating a safe work environment through humanity, fluidity, safety, transparency and progressiveness. When hiring, we look for culture add rather than culture fit.

Because we are a fully remote team, it’s especially important that we create an environment where our colleagues feel included and connected as humans.

Diversity, equity, inclusion and belonging at Feeld:

Feeld promotes open-mindedness, inclusion, diversity and kindness, both in the world and among our own workforce.

We encourage and welcome applications from people with a history of marginalisation, whether because of race, gender expression or identity, sexual orientation, neurodivergence, national origin, disability (seen or unseen) or any confluence of intersectional identities.

Our goal is a barrier-free application process and working environment. If you require further details or assistance or have any questions about this process, please let us know at [email protected].

Compensation and perks:

We are conscious of how our work and decisions impact other humans and the environment. We design our product and organisation with consideration for the wellbeing and happiness of our members and colleagues. We believe in technology and working environments that enable people to live a meaningful, fulfilled life.

Therefore, we offer our staff:

• Flexible working hours
• Unlimited paid time off
• A fully remote working situation
• GBP £3k equipment and home office budget
• Learning & development budget
• On demand therapy sessions and mental health support via Spill
• In-person meet ups

Feeld’s way of working is designed to proactively prevent burnout and an “always on” culture.

We strive for complete openness of information within the organisation and for enabling honesty on our platform. Internally, we keep decision-making transparent to keep each other accountable and make sure all voices are heard.

That is why we offer:

• Open and transparent base salary ranges
• At Feeld we believe all humans deserve to make a competitive wage. That's why we offer a Baseline Freedom Salary of £60,000 GBP per year.
• The total cash compensation for this role is determined by Level and Step, as well as geographic location, but we estimate that this role can earn between £105,000 - 140,000 GBP based on the requirements listed in this job description.

Our interview process:

• Your first conversation with Feeld will be a screening call with our recruiter, where you’ll be able to ask - and receive answers - regarding any general questions you have and to confirm the role is a fit for what you’re seeking.
• Your second conversation will connect you directly with the hiring manager for the role you’re applying to. Here, you’ll have a chance to ask more questions about the work you’ll be doing. This conversation will also focus on your past work experiences.
• The next step for most of our roles is a candidate challenge. This is an evaluation of the skills relevant to be successful in this role and generally takes about an hour to complete.
• Your third conversation allows you the opportunity to meet the team members you might be working with on a daily basis. Here, you’ll be able to ask questions about team processes, workflow, and the employee experience at Feeld.
• We generally make an offer within 2 weeks of our final call, and offer a flexible start date that can begin as early as the next Monday after you sign our offer documentation.
• Of note: all of our interviews are conducted remotely, and our interviewers will work with you to find an agreeable interview time based on mutual availability.

We understand we're asking you to invest your time and best efforts in our process, and are appreciative of getting the chance to better know who you are as a person and candidate. In return, we’re committed to offering transparent communication and prompt feedback as you navigate this application with us.

To find out more about Feeld, download our app (available on iOS and Android).