What is the type of contract for this position?

The contract for this position is a Full-time contract

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

UX Content Designer job at Zip

Before we dive into the role, let’s talk about flexibility. At Zip, our office is in New York City but we can hire from anywhere across the United States. Our Zipsters can choose where and when they work by taking full advantage of our hybrid-work environment.

So whether you’re fully remote, mostly in the office or a mix of the two, you’ll be empowered to do whatever brings out your best.

About us

We are Zip, a global Buy Now, Pay Later company providing fair and seamless solutions that simplify how millions of people pay. Our journey began in Australia, has taken us to 13 countries (so far) - and we’re just getting started.

We exist to create a world where people can live fearlessly today, knowing they’re in control of tomorrow. Focused on product innovation that puts people at the centre, we put the financial well-being of our customers and merchant partners at the heart of everything that we do.

About the role

We are seeking an experienced Content Designer to join our product design team. You are an excellent writer and communicator who loves telling

stories around products. The ideal candidate shares our passion for solving real customer problems through crafting simple and straightforward, user-centered experiences. You will be leveraging your expertise in user experience design, design thinking, product strategy, and writing.

What you'll do

Plan and write content for web and mobile experiences across all touch points, including: navigations, and user interface copy (this includes product flows, interface language, educational material, product naming, navigational nomenclature, terminology, taxonomies, and other content across Zip products and experiences
Coordinate content with brand, marketing, product, CX, and engineering teams to ensure we create consistent end-to-end experiences, while maintaining content standards, style, voice, and tone guidelines
Give and solicit feedback from your product design peers in service of building the best products
You will be responsible for editing and contributing to designs and content in Figma, and other design tools while ensuring all experiences maintain the highest quality in any language we support

What you'll bring

4+ years of relevant experience writing and designing content for web or mobile product experiences
Demonstrated experience leading projects with minimal direction and managing a high degree of ambiguity
The ability to simplify and communicate complex ideas to a wide range of audiences
A systems approach to design with experience contributing to and maintaining design systems
Experience using data and research to evaluate your content’s impact
Ability to manage multiple projects and set expectations with stakeholders
Experience in financial services, payments, and e-commerce is preferred

We’re proud to be a values-led business. They guide us in everything we do - how we work together and create game-changing experiences for our customers and fellow Zipsters.

If you only meet some of the requirements for this role, that's okay. We value a diverse range of backgrounds and ideas and believe this is fundamental for our future success. So, if you have the curiosity to learn and the willingness to teach what you know, we'd love to hear from you.

We pride ourselves on creating an inclusive workplace that provides equal opportunities to all persons regardless of their age, cultural background, sexual orientation, gender identity and expression, disability, veteran status, or anything else.

What’s in it for you?

We offer a variety of perks and benefits to support you at both work and home. Here’s a taste of what you can expect!

● Flexible working culture

● Share incentive programs

● 20 days PTO every year

● Generous paid parental leave

● Leading family support policies

● 100% employer covered insurance

● Beautiful Midtown office with a casual dress code

● Learning and wellness subscription stipend

● Company-sponsored 401k match

● Remote working allowance