UX Content Designer

About Clutch:

At Clutch, we are reinventing the way Canadians buy and own cars. We had enough of traditional dealerships that took advantage of customers and knew that we could build an incredible car-buying experience while leaving a positive impact on the communities we serve. 

Recently named one of the Fastest Growing Canadian Companies by the Globe & Mail and one of the Top Canadian Startups by LinkedIn, we’re looking to add to our great team of people who embrace hard things, think like owners, and love to help their teammates. 

We pride ourselves on our high-quality certified vehicles, great prices, and customer experience. By visiting clutch.ca, customers can browse a large selection of high-quality vehicles, buy a car that's right for them, and enjoy seamless delivery - all from the comfort of their home.

Clutch, founded in 2016, is headquartered in Toronto and services Alberta, British Columbia, Nova Scotia, New Brunswick, Ontario, and Prince Edward Island. It is backed by a number of world-class investors including D1 Capital Partners, Canaan, BrandProject, Real Ventures, Upper90, FJ Labs, Global Founders Capital and Azure Capital Partners.

About the role 

As a Content Designer, you are a passionate and business focused strategist who thrives in uncertainty and ambiguity. You are the perfect balance between content strategy and user experience, with a focus on creating harmony and fluidity across digital experiences. You use your knowledge, intuition, competitive analysis, and data to champion change and improvement. 

As part of a small but mighty design team, you will work cross functionally with other designers, product managers, developers, and marketing managers. You will be proactive in solving problems and collaborating with partners, and hold a high bar for the quality of design. You will always put the user first in your designs, but speak for the business in your content strategy to shape the next generation of car buying.

What you’ll do

• Develop strategic approaches to communicating complex ideas, including narratives, core strategy statements, user stories, messaging frameworks, etc.
• Architect how information is structured and presented to end users within a digital experience
• Work both individually and in collaboration with designers to create clear, intuitive flows, matching messages to interaction modalities
• Assist in UX writing with a focus on product copy (e.g. UI content, notifications, helper text), and occasionally comms (e.g. emails).
• Create project-related deliverables such as flow diagrams, wireframes, and information architecture 

Preferred qualifications

• Bachelor’s degree or equivalent practical experience
• Background in content strategy, UX writing, UX, HCI, or related industry experience
• Demonstrated expertise writing and shaping content for digital products and services
• Experience working in design and/or product teams
• Highly organized and able to manage competing priorities in a fast-paced, fluid changing environment
• Strong communication, interpersonal and presentation skills with the ability to speak up for your designs and advocate for the user
• Knowledge of SEO is a plus

What we’re looking for

• 2+ years of professional UX/Content design experience.
• Experience with design tools like Figma, Figjam or Miro.
• Effective communication, persuasion, and presentation skills
• The desire to win without ego. 

It’d be great if you have: 

• A portfolio that demonstrates your love and care for the craft and users.
• Web, mobile web and native app experience.

Why you’ll love it at Clutch: 

• Autonomy & Ownership -- create your own path, and own your work
• Competitive Compensation and Equity Incentives!
• Generous Time Off Program
• Learning Budget -- for whatever YOU want to learn
• Health & Dental Benefits 

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email [email protected].