User Researcher (x/f/m)

Doctolib is on a mission to transform the access to healthcare.

We are looking for our next User Researcher based in Paris to work within our B2C User Research Team and help us better understand our users and meet their needs.

You´ll be part of a multidisciplinary team working aside Product Designers, Brand Designers, UX Writers, and User Researchers of course. You will join a truly outstanding, ambitious and talented research team. The team is defined by their values: acceptance, authenticity, and openness.

Their goal? To bring the customers into our product. Understand their behavior, attitudes and needs. 

Check out our Design System & Medium Design page here! 

Your mission

• Partaking in understanding Doctolib’s users to create the best user experience on our products: from patients to health professionals, and including medical secretaries;
• On a daily basis, you will be in charge of leading research projects for the product, marketing, and strategy teams;
• You will be part of testing prototypes both before and after the development (methodology, recruitment, tests, insight collection and analysis, reporting) to make sure the solutions that have been designed answer correctly the problem we identified.

Your skills

You could be our next team mate if you: 

• You have a minimum of 2+ years of experience in conducting user research projects in a tech & product oriented company
• You represent a true research evangelist and are able to communicate it globally;
• Empathy is not just a buzzword for you but part of your DNA.

Now, it would be fantastic if you:

• Are a fluent speaker in French and English to be able to conduct interviews in both languages.
• You adapt quickly to change and embrace it in the fast phase and agile environment 
• You can build trustworthy rapport with your partners and stakeholders,
• You know how to plan, analyze, synthesize, formulate and present your work in a clear and convincing way.

What we offer

• Granting of BSPCE
• An attractive health mutual totally free for you and your marriage partner and child(ren), which you may complement if you want with an option at your expense
• Reimbursement of transport costs by Doctolib at 50%
• A holiday bonus according to the article 31 of our Collective agreement (Syntec)
• A laptop and phone
• 25 paid holidays
• “RTT” which are another type of paid holidays that may vary depending on the number of public holidays each year (12 in 2022), 
• Luncheon vouchers (8,5€/day, Doctolib bears 4,5€ of this cost) 
• Sport lessons by Train me
• An Urban Sport Club subscription partially supported by Doctolib
• And if you want, English lessons by our amazing teacher if you’re interested !

About the remote policy at Doctolib

As of October 2021, we provide 3 working modes:

• Remote: you work remotely and meet your team at the office once a month
• Hybrid: you work remotely 2 to 3 days per week and from the office on the other days.
• Office-based: you work from the office.

About Doctolib

Founded in 2013, Doctolib is one of Europe’s fastest growing healthcare technology companies. Everyday we strive to fulfill three entrepreneurial missions:

1. Improve the daily life of healthcare personnel

2. Improve patient access to healthcare and patient health

3. Build a team of entrepreneurs with humanist values

We are dedicated to creating useful solutions for healthcare personnel and patients, regardless of age, condition or location. We strongly believe in prioritizing data privacy as we continue to build services with a positive social impact for the long run.

At Doctolib, we don’t just accept diversity, we respect and celebrate it! We’re proudly committed to equal employment opportunities regardless of your gender, religion, age, sexual orientation, ethnicity, disability or place of origin. We take care of each other and are grateful for each Doctoliber’s contribution to our mission!