What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the User Researcher position?

The suggested salary for this position is $184,100-$225,000*

Is telecommuting possible for this position?

Yes, telecommuting is possible for this position

User Researcher job at Wise systems

User Researcher

Who we are:

Wise Systems is a high-growth, startup company hiring exceptional design and experience professionals. The key to our business growth is finding the right people to join our global organization. If you are ready to accelerate your career and join a team that is transforming an entire industry, we need you.

Based in Cambridge, MA, Wise Systems was started out of MIT and is transforming the last-mile delivery industry with an AI-driven technology platform that is used by some of the world’s largest fleets. The company is growing rapidly and building an incredible, diverse team that shares a deep commitment to our customers’ success.

Wise Systems also has a highly engaged network of advisors, mentors, and investors passionate about enabling new standards and capabilities in delivery and logistics through engineering and data science.

What we are looking for:

Wise Systems is looking for a User Researcher to focus on our differentiator of being the product in our industry with the best user experience. We need someone who is able to be the voice of the customer and help figure out complex user problems.

You'll use your UX research skills to improve experiences and turn feedback into actionable, meaningful and feasible insights. These solutions are designed to serve the client's business objectives with customers at the center. We need someone who is highly organized and great at finding efficiencies in the design and execution process while maintaining quality and ensuring the bar is kept high. Ideally, we want someone who is dependable and take responsibility for your actions, honoring commitments and completing tasks on time or notifying appropriate person with an alternate plan. This person would naturally take initiative and raise your hand to take on new responsibilities. They are a high communicator vertically and horizontally.

Responsibilities:

Work closely with teams to identify research topics
Design studies that address both user behavior and attitudes
Generate insights that both fuel ideation and evaluate designs.
Conduct research using a wide variety of qualitative methods and a subset of quantitative methods like surveys
Work cross functionality with product management, design, engineering, sales, and marketingCommunicate results and illustrate suggestions in compelling ways

Qualifications:

A passionate user researcher who is well-versed in a variety of user research methodologies
A user advocate who uses their skill as a communicator and storyteller to become a trusted partner of product managers and business stakeholders
Talented at applying the right research methodology at the right time to enable their design, business and product partners to make good decisions about the products
A full-stack researcher who has written objectives, created moderation guides, recruited, conducted (remotely), analyzed and delivered findings reports for multi-product teams
Great at giving and receiving feedback, collaborating with designers and cross functional teams
Attentive to detail with a strong sense of how to follow up on a research question to garner more insightBonus experience
Experience with B2B and logistics products
Experience designing and facilitating engaging workshops for stakeholders and/or research participants
You have independently owned this function in a job in the past -- or managed it

Why work at Wise Systems:

Strong incentive-based compensation package

Open/Flex PTO

Remote/Hybrid Friendly

WeWork Access

Annual training stipend and career development opportunities

Free lunch on Tuesdays & Thursdays (In Cambridge Office)

Internal Employee Events including Happy-hours, Red Sox Games, BBQs, Virtual Trivia and more!

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.

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User Researcher

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