What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the User Researcher - Value position?

The suggested salary for this position is £82,500 - £107,500*

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

User Researcher - Value job at Spotify

The Freemium R&D team oversees the entire user journey on Spotify and ensures we engage with people in innovative ways, every step of the way. Our team grows Spotify’s audience by finding future listeners around the world and delivering the right value to them, at the right time. With research, product development, product design, engineering, and marketing all collaborating in one organization, we’re able to quickly create meaningful features and services for millions of people around the world, resulting in joyful, long-lasting relationships with Spotify.

We are looking for a User Researcher to join a team of User Researchers and Data Scientists working across the entire freemium funnel. All of this in service of our mission to elevate the audio experience for both creators and fans. You will be part of the multidisciplinary Freemium Insights team; a fun loving and engaging group of highly motivated people specialising in User Research and Data Science.

As part of our team, you will support projects to drive improvements in key user journeys across free activation, premium acquisition, and retention. Additionally, you will help us to design new experiences as we look to optimise the freemium journey and launch additional products. We are looking for someone who is motivated by providing exceptional user experiences across these focus areas, working on problem spaces such as, how we might improve the onboarding journey for new users, or, how might we provide more clarity around the value offered in each of our Premium plans.

What you'll do

Plan and conduct exploratory and evaluative user research across different problem spaces with our team focused on activation, conversion and retention on Spotify
Deliver high confidence insights that enable evidence-based decisions, shape strategies and develop hypotheses for each of our problem spaces
Build trusted relationships with design, product, engineering and marketing partners to drive impact from your research and build better Spotify freemium experience
Develop and innovate on our mixed-methods user research practice
Employ a wide range of storytelling techniques to communicate results and recommendations to product, design and engineering teams
Participate in and contribute to the broader insights community at Spotify by sharing knowledge, expertise, mentoring and improving processes

Who you are

You are a mixed methods researcher. An expert in at least 3 quantitative and qualitative user research methods and a variety of user research tools. It’s a plus if your skillset leans towards design-focused and/or quantitative research methods
You have worked in a research role at a consumer-focused or a business-to-business company
You are comfortable with ambiguous and unstructured questions and know how to break them down into actionable and concrete research work streams
You have a people-focused mentality and will passionately advocate for the Spotify listeners
You have the experience of working with multidisciplinary teams including data and behavioral scientists, designers, marketers, engineers and product managers
You know how to draw insights from multiple, diverse data streams and are able to synthesize quantitative and qualitative data
You are committed to communicating insights in a compelling manner, employing storytelling to paint a picture, build understanding and inspire
You are comfortable working with distributed teams across multiple offices and timezones
You are able to communicate insights and ideas to senior leadership, business people, designers, engineers and other partners (in English)

Where you'll be

We are a distributed workforce enabling our band members to find a work mode that is best for them!
Where in the world? For this role, it can be within the EMEA region in which we have a work location
Prefer an office to work from home instead? Not a problem! We have plenty of options for your working preferences. Find more information about our Work From Anywhere options here

Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.

Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.

Global COVID and Vaccination Disclosure

Spotify is committed to safety and well-being of our employees, vendors and clients. We are following regional guidelines mandating vaccination and testing requirements, including those requiring vaccinations and testing for in-person roles and event attendance. For the US, we have mandated that all employees and contractors be fully vaccinated in order to work in our offices and externally with any third-parties. For all other locations, we strongly encourage our employees to get vaccinated and also follow local COVID and safety protocols.

User Researcher - Value

What you'll do

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