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User Researcher

Asynchronous work
Parental leave
This job offer is expired.
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Stuart (DPD Group) is a sustainable 🌱 last-mile logistics company that connects retailers and e-merchants to a fleet of geolocalised couriers across several countries in Europe. 

Our Mission 🚀
We are an impact-driven company that aims to build the future of logistics for a more sustainable world: shared, efficient and reliable. We are committed to creating a new standard for urban deliveries that meet today’s environmental and social challenges while offering a premium delivery experience blending speed, flexibility and convenience.

Our motto: “Make every delivery a moment all of us can truly celebrate!” More than 3000+ leading brands already partner with us across Restaurants, Grocery, Retail & Luxury, eCommerce and Professional Services to deliver all types of goods at the tap of a button. Stuart is a highly diverse and inclusive company of 700+ employees with 90+ nationalities working across France 🇫🇷, Italy 🇮🇹, Poland 🇵🇱, Portugal 🇵🇹, Spain 🇪🇸 and the U.K. 🇬🇧

It’s the right moment and the right place for us to make an impact on millions of people, as home delivery services hit a record high. And guess what? You can help us fulfil our vision 🙌

Let’s talk about User Research🌟

In the UX Research team, our mission is to bring and advocate for the user’s voice and turning our learning into actionable insights.

The newly launched UX Research team plays a key role in crafting the future of on-demand delivery at Stuart. Within this team, you will help, guide and inform the product teams as well as the entire company to design and develop better innovative, practical, usable, and delightful products and experiences for our users. You'll have a significant impact producing quality researches and turning insights into actions.

You’ll participate to inspire change at all stages of product development by delivering compelling, written, in-person and visual presentations of qualitative and quantitative findings and influencing with an informed point of view. You will also have the chance to conduct lots of generative research.

You will be involved in several aspects of our product's lifecycle and help drive its continuous evolution by providing user insights and data to support business and product decisions.

The role will report to Nassime, and work closely with Sandrine.

What will I be doing? 🤔

  • Work closely with cross-functional stakeholders from Tech and Product (Product Management, Product Design, Engineering) and other user researchers to identify and prioritize research opportunities
  • Define, plan, conduct and share rigorous end-to-end user research, using the right set of methodologies.
  • Ensure to turn learning into actionable insights, to distill data-informed recommendations, and by doing so, ensure the research's impact.
  • Communicate results and illustrate suggestions in compelling and creative ways to a broad and diverse audience 
  • Understand what the problem is the team trying to solve and align the user research methods to this to help inform the decision making to take action

What do we need from you? 😎

  • You have 2+ years of professional experience conducting and leading qualitative and/or quantitative research (experience in a B2B SaaS company and/or Logistics field is a plus) 
  • You have comprehensive experience in research design using qualitative and quantitative methods
  • You demonstrated skills for collaborating closely with other researchers, designers, product managers, and engineers.
  • You are able to work across multiple projects and prioritize research demands.
  • You are a clear and concise communicator, as well as an engaging and persuasive storyteller.

The stuff you wanna know 😉

  • ​​Family-friendly work-life balance - hybrid work home and flexible hours 🏡
  • Food allowance £200 monthly (groceries/restaurants/ food apps etc) 🥗
  • Unlimited access to Udemy for all your learning and development needs 📚
  • Stuart Academy with regular workshops, Stu-Classes, and Stu-Talks 🎓
  • Stuart is putting Mental Health Awareness first! Wellness Allowance (£40 monthly) to use in any gym or sport class 🧘
  • Cycle to work scheme with Santander Cycles 🚲
  • Full Private healthcare provided byAXA (including dental and optical) 🧑‍⚕️
  • Pension is taken care of through a partnership with Hargreaves Lansdown
  • 30 Day Work Abroad policy - work from anywhere!🌍
  • Work in an international, diverse, dynamic and passionate team with a company culture focused on learning and development 🎉
  • 5 months of maternity leave covered by Stuart! 🤰🏻
  • Work in our amazing office: Fora Space (London, Old Street)
You’ve read all this way but you’re missing a skill or two? No problem, it’s our job to up-skill you to take your career to the next level. What we’re trying to say is, don’t be afraid to apply if you don’t tick all the boxes  💪

At Stuart, we believe that employees today want to evolve in collaborative, high-growth environments where they can demonstrate their abilities and thrive both professionally and personally. We are convinced that employees need to find alignment between their inner values and their company’s culture and mission to unlock their full potential. We work to create a culture of empowerment, continuous learning and growth where everyone can bring expertise, own projects and easily measure their impact 🙌

Stuart is proud to be an equal opportunity workplace dedicated to promoting diversity. We don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status 💙

Please note: Our Talent Acquisition Team is international coming from across the world 🌍 We kindly ask you to please submit your CV and application in English so that it can be reviewed correctly (unless the job posting is in a language other than English). Thank you 🤗

Want to learn more about us? Visit 
Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • Is telecommuting possible for this position?
    We're not sure if telecommuting possible for this position
About Stuart
Start delivering happiness to all your clients, on-demand
Logistics, Supply Chain Management
1K-5K employees

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