User Researcher

About Satispay

At Satispay, we're not just reimagining payments; we're pioneering a movement toward simplicity and accessibility. Picture yourself at the forefront of innovation, leading the way in revolutionizing payments - and beyond! - across Europe, alongside a vibrant community of like-minded individuals driven by a shared vision: simplifying payments to improve everyone’s life.

Are you ready to be part of something bigger? Satispay is the place for you! Come be part of our dynamic team and help us shape the future of payments in Europe.

🚀 Join us as an User Researcher and let's make magic happen together.

Role Overview

As an User Researcher, you will play a key role in uncovering insights about our users' behaviors, needs, and motivations, and turning those insights into actionable recommendations. You’ll work cross-functionally with designers, product managers, data analysts, and engineers to ensure our products are intuitive, delightful, and impactful. You’ll proactively take ownership to inspire change, delivering oral and written presentations, and evaluating qualitative and quantitative data with a business-savvy mentality.

Your mission:

• Design and Conduct Research Studies. Plan and execute a variety of research methods (e.g., user interviews, usability testing, surveys, ethnographic studies) to gain insights at different stages of the product lifecycle.

• Collaborate and Advocate. Partner with cross-functional teams to define research goals, prioritize questions, and share insights in a way that resonates and drives action.

• Analyse and Synthesize Data. Translate qualitative and quantitative research findings into clear, actionable insights that inform design and product decisions.

• Influence Product Decisions. Advocate for user needs throughout the product development process by ensuring the user's voice is represented in strategic discussions.

• Build a Research Framework. Establish best practices, research processes, and tools that scale as the company grows.

• Evangelize the Value of Research. Foster a user-centered culture by sharing insights and success stories across the organization.

Your ideal profile:

• Experience. 5+ years of experience in user research, preferably in tech, with a portfolio demonstrating impactful research projects.

• Education. Bachelor’s or Master’s degree in Human-Computer Interaction, Psychology, Anthropology, Sociology, or a related field. Equivalent work experience is also welcome.

• Research Skills. Expertise in a variety of research methodologies, including qualitative and quantitative approaches, and the ability to adapt methods to specific project needs.

• Communication. Exceptional storytelling, visualisation, and presentation skills to effectively communicate findings to diverse audiences. Bilingual proficiency, you’re able to interact professionally in both Italian and English.

• Collaboration. Strong interpersonal skills and a proven ability to work in a fast-paced, collaborative environment.

• Tools and Tech. Proficiency in research tools such as UserTesting, Maze, Optimal Workshop, Qualtrics, or equivalent platforms. Basic knowledge of design tools (e.g., Figma) is a plus.

• Curiosity and Empathy. A deep curiosity about user behaviour and a genuine passion for understanding people’s needs and experiences.

Don't let a checklist hold you back - at Satispay, we thrive on diverse perspectives and unique strengths. Your individuality could be the missing piece to our puzzle! Even if you don't meet every skill listed above, we encourage you to apply if you're passionate about the role and believe you can contribute to our team's success.

Your Perks as a Satisperson

🙆🏻 Join an international team to grow with

🏡 Hybrid working policy

🍽️ Fuel your day with our meal vouchers 

🌐 Preply language platform access to expand your language skills

⭐ Benefit from our 1.2k company welfare budget

🚀 Own part of Satispay’s success with our Stock Option Plan 

👩🏻‍💻 Gear up with our tech equipment 

🥳 Join us in the fun with team-building events, parties, trips, and more!

Our selection process is tailored to each role and includes at least a call with our Talent Acquisition Team, a technical evaluation, and a final in-person meeting. Your recruiter will share more insights during your first meeting with us!

Equal Opportunity Employer

At Satispay, we're proud to be an equal-opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless – for instance - of race, color, religion, sex, gender identity, sexual orientation, and national origin. Join us in a workplace where everyone belongs!

Learn More About Us

Curious about our core values? Explore them here.

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