User Researcher

You will focus on conducting generative and evaluative research centered on ensuring users and developers can play and create in a safe and civil environment. You will help answer questions to inform feature development from account creation to reporting abusive behavior. You’ll also ensure we offer a seamless experience across user journeys and recommendations conform to Roblox’s design system. 

You will research how Roblox can retain and grow confidence in our platform as an industry leader in Trust & Safety, informing product solutions to address the constantly evolving US and Global policy landscape. 

You will:

• Deeply understand the user experiences for a diverse global audience through seamless cross-product journeys, engaging learning experiences, and delightful interactions that align with our mission.
• Manage end-to-end research projects with an ability to translate abstract ideas into viable product feature recommendations.
• Conduct foundational research to understand and improve the safety and security of millions of players
• Work with cross-functional (XFN) stakeholders in Design, Product, Policy, Legal, Engineering and Civility to facilitate research discussions, and give concise feedback to inform feature roadmaps and product vision
• Work in close collaboration with the XFN to evolve research processes and foster a culture of inclusion, collaboration and innovation.
• Have opportunities to present your work to Product Group leadership.
• Report to the Director of UX Research.

You have:

• 3+ years of professional career experience as a UX or product researcher.
• A Bachelor's, Master's or PhD in HCI, psychology, marketing research, sociology, anthropology, or other social science field with an emphasis on research, or equivalent work experience.
• Knowledge about a variety of research methods. Is comfortable with both qualitative and quantitative methodology and can identify the correct methodology for the question at hand. Preferably has experience using software vendors like Qualtrics, database analysis with SQL and can conduct statistical analyses in SPSS, R or Python.
• Engaged in collaboration and sharing work frequently, inviting feedback from peers and manager or supervisor
• Solutions and a tuned thought process that ensure research will adequately answer questions and even challenge if the questions being asked are the right ones.
• The ability to articulate and research findings clearly through verbal, written, and visual communication.