User Researcher

ABOUT THE ROLE

Peloton is seeking a User Researcher to support the innovation, iteration, and optimization of our pre-membership touchpoints, specifically the e-Commerce experience. This User Researcher will collaborate with Product Managers, Designers, Data Scientists, Content Designers, and Engineers to better understand how users are interacting with Peloton products through user research and testing and to inform and evaluate new features and experiences developed by product teams. This role will work on the Product Strategy User Research team and will report to the Director, User Research.

YOUR DAILY IMPACT AT PELOTON

• Collaborate directly with Researchers, Product Designers, Content Designers, Product Managers, Data Analysts, and Engineers to define and align on research objectives and methodologies.
• Build and implement research plans, choosing efficient methodologies (qualitative and/or quantitative) to answer Product and UX research questions that produce new concrete insights.
• Work closely with Research Coordinators to define recruitment strategy, handle logistics and scheduling, and incentivize participants.
• Regularly conduct discovery (user interviews, diary studies, surveys), tactical (e.g. iterative usability studies), and evaluative research (e.g., usability studies, concept evaluations, benchmarking, heuristic evaluations) on Peloton products, to identify problems and ensure that the current experience is constantly improving.
• Define, design, and implement moderated and unmoderated usability studies on flat designs, prototypes, beta, and finished digital experiences.
• Compile and present findings to the relevant partners in a clear and concrete way they can use to design product improvements.
• Help to formulate research documentation to better understand Peloton-specific user behavior.
• Document and track takeaways gathered through testing and research so insights can easily be referenced and applied for future projects.

WHAT YOU BRING TO PELOTON

• Master of basic usability testing, familiar and/or experienced with several other primary research methods
• 3+ years of User Research and Testing experience, with e-Commerce experience
• Analyze and synthesize research and testing data, and report it in a concise and concrete way
• Develop processes to organize work across multiple people and teams
• Strong analytical, and problem-solving skills
• Versed in remote and in-person user research methodologies
• Communicate and utilize storytelling effectively
• Eager to learn
• Thrive on managing multiple priorities and executing projects
• Open to learning new methodologies and tools
• Work collaboratively in a team environment
• Demonstrate initiative by acting as a self-starter; operate autonomously and also accepts support and guidance that is offered while proactively seeking it when needed
• Operate with attention to detail
• Preferred Qualification: Degree in Human/Computer Interaction or Psychology, or equivalent experience

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