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Peloton

User Researcher

Full-timeUX Researcher$184,100-$225,000*
New York, United States
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ABOUT THE ROLE

Peloton is seeking a User Researcher to support the innovation, iteration, and optimization of our Bike, Tread, and Digital apps. This User Researcher will work directly with the engagement Product Managers, UX Designers, Product Designers, and Software Developers to better understand how members are interacting with Peloton products through qualitative research and user testing and to inform and evaluate new features and experiences developed by the engagement teams.

This role will work across Peloton Product Squads and will report to the Senior Manager, User Research.

YOUR DAILY IMPACT AT PELOTON

  • Collaborate with product managers and UX designers to understand Product and UX “questions to be answered” and then design testing methodology, timeline, and scope to investigate those questions.
  • Source participants for user testing and handle logistics and schedules around live testing.
  • Conduct user testing on design mockups, prototypes, beta versions, and finished products and features supplied by the Product Squads.
  • Compile and present findings to the relevant partners in a clear and concrete way they can use to design product improvements.
  • Evolve Peloton’s existing user-experience testing infrastructure to ensure conducting virtual, field, and in-office user testing is seamless, efficient, and easy to analyze and report on.
  • Conduct qualitative and quantitative research using a range of tools and approaches (e.g. interviews, ethnography, card sorting, surveys) to answer Product and UX questions and produce new insights.
  • Help to formulate research documentation to better understand Peloton-specific user behavior.
  • Document and track findings gathered through testing and research so insights can easily be referenced and applied for future projects.

YOU BRING TO PELOTON

  • 2+ years of User Research and Testing experience
  • Experience writing and conducting user interviews
  • Experience designing and conducting user testing
  • Experience distilling information from diverse interviews and reporting in a concise and concrete way
  • Experience developing processes to organize work across multiple people and teams
  • Strong quantitative, analytical, and problem-solving skills
  • Ability to work collaboratively in a team environment
  • Exceptional communication and storytelling skills
  • Self Starter; ability to act autonomously
  • Constant attention to detail
  • Can provide work samples focused on UX Research and Testing
  • Bonus: Degree in Human/Computer Interaction or Psychology, or equivalent experience
  • Bonus: Experience with remote and in-person user testing methodologies 

#LI-CM1

ABOUT PELOTON:

Peloton is the leading interactive fitness platform globally, with a passionate community of 7 million Members in the US, UK, Canada, Germany, and Australia. Peloton makes fitness entertaining, approachable, effective, and convenient, while fostering social connections that motivate its Members to commit to their fitness journeys. An innovator at the nexus of fitness, technology, and media, Peloton reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, world-class streaming digital fitness and wellness content, and best-in-class fitness experts and Instructors.

At Peloton, we motivate the world to live better. “Together We Go Far” means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. By combining hardware, software, content, retail, apparel, manufacturing, Member support, and so much more, we deliver an exhilarating fitness experience that unlocks our members' greatness. Join our team to unlock yours.

Peloton is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview, please email:  [email protected]

Peloton has a COVID-19 vaccination policy to safeguard the health and well-being of our employees and customers globally. All employees based in the U.S. and Canada are required to provide proof of vaccination, unless the employee has a Peloton-approved reasonable accommodation or as otherwise required by law.

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address. 

If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email [email protected] before taking any further action in relation to the correspondence.

Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.

Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • What's the salary range for the User Researcher position?
    The suggested salary for this position is $184,100-$225,000*
  • Is telecommuting possible for this position?
    No, telecommuting is not possible for this position
About Peloton
Peloton Interactive, Inc. is an American exercise equipment and media company based in New York City.
Website
Industry
Cycling, Fitness
Founded
2012
Size
5K-10K employees

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