User Researcher - Parental Leave Cover

We are seeking a User Researcher to join our team in Berlin for at least one year to cover while one of our User Researchers is on parental leave. In this role, you'll be responsible for helping the teams understand our existing and prospective users, and using the insights gained to help drive product decisions.

What you'll do

• Play a key role in shaping Pitch's user research and insights practice. We're still evolving the product and our internal processes, so ingenuity and flexibility are key assets!
• Use a variety of research methods to glean insights from our users and prospects. Potential methods will include: In-depth interviews, observation studies, surveys, usage pattern analysis, and online community engagement via email and messaging platforms.
• Work closely with other insights functions: Analytics, Marketing, Community Support, Customer Success and more.
• Work cross-functionally with product, marketing and engineering teams, ensuring actionable user insights are represented and considered in all decisions.
• Engage with our user community via online forums to learn from them, gather insights and identify opportunities.
• Bring insights to life within the organization by figuring out how to spread the knowledge within the wider team.

Who we are looking for

• 3+ years of experience conducting research for product development.
• Someone who is able to set their own goals, and drive the research forward on their own initiative.
• An ability to communicate research findings in interesting and creative ways across the whole team.
• Experience with both qualitative research and quantitative approaches.
• Excellent communication skills and the ability to explain and surface findings to a variety of different teams in different levels of granularity.
• Experience helping teams drive decisions through insights and evidence.
• As a startup, we're also very interested in any more bonus skills you might have that might be useful to the team.

Sounds like a perfect fit? Got questions? We'd love to hear from you!