What is the type of contract for this position?

The contract for this position is a Full-time contract

Is telecommuting possible for this position?

Yes, telecommuting is possible for this position

User Researcher job at Onfido

Onfido is the new identity standard for the internet. We empower people around the globe to reach services they love and need simply, speedily and safely – whether they’re renting a car or opening a bank account or completing a high-value transaction where identity is key. We built a full-service suite of AI-powered identity verification solutions with fairness and inclusiveness at their core, and were awarded ‘Outstanding Leader in Accessibility’ and ‘Best Innovation in Algorithmic Bias Mitigation’ awards at CogX.

Onfido is an established pre-IPO technology company with a prominent position in the global marketplace that has been repeatedly recognized for excellence in performance and innovation. In 2021 we were awarded ‘Artificial Intelligence and Machine Learning Hot Company’ by CyberDefense Global Infosec Awards, ‘Fraud Prevention Innovation of the Year’ at the CyberSecurity Breakthrough Awards, and named to the CB Insights Fintech 250 for the fourth year running. We've received over $200 million in funding from investors including TPG Growth, Microsoft, and Salesforce to achieve our vision. We partner with thousands of businesses to help millions access services every week – from billion dollar institutions to hypergrowth unicorns. We support identities from 195 countries, and 2,500+ document types. Our recent growth is fuelled by continued increasing demand in the United States – where we’ve grown in year-over-year sales by 264% – as more enterprise organisations accelerate their digital transformation plans with Onfido.

Our goal is to work together to promote and celebrate an inclusive and diverse community. Collectively, all Onfidoers are committed to creating an environment where everyone can be themselves, and where differences are celebrated. We encourage people from all backgrounds and cultures to come together to solve some of the world's most interesting problems.

Picture yourself at one of the fastest-growing Fintech companies in the world, surrounded by people who support you, challenge you, and inspire you to do the best work of your career. Having raised $200m in funding and grown to over 500 team members across eight countries, it's a very exciting time to join our journey and impact the company’s future.

We are now looking for a UX Researcher to join our growing team, who will help bring our UX and usability capabilities to the next level by:

- Developing and leading our internal usability/UX testing programme that enables agile and de-risked innovation for product teams.

- Owning our ‘end-user’ insight domain (people around the world signing up for services with our customers) and the UX associated with our identity verification capture experience.

- Developing our measurable UX benchmarking initiatives to ensure UX standards remain high and consistent across regions and product components.

- This is a great opportunity for someone in the early or mid-stage of their UXR career to create real impact in a fast-moving, product-led environment whilst growing and working alongside an experienced team of researchers and designers.

In this role, you can expect to:

Contribute to solving business-critical problems with user insight.
Independently design, manage, and execute tactical research (with a heavy focus on UX and usability), while growing skills in more complex strategic discovery by supporting Sr. Researchers.
Use a structured approach to analysis and synthesis (via our research repository tool Dovetail) enabling wider impact and others to self-service insights.
Clearly, confidently and continuously communicate user insights within your product team/s, to senior leadership and across the business so that they have maximum impact.
Become a reliable and credible voice of users, providing guidance and influencing decisions that impact Onfido’s direction as a company.
Produce high-quality work through attention to detail, asking the right questions, identifying opportunities for and setting up process efficiencies, and problem-solving.
Be a key contributor in growing the maturity of our User Research practice.

About You

Some of the following qualities would make you a great fit for the role. We don’t expect everyone to have every type of experience on our list. If you have a lot of the relevant skills and think you’d be good at the role, we’d love to hear from you.
You have experience leading usability and iterative user testing to support product design, and an appetite to expand your user research toolkit (Experience in quantitative research methods would be a welcomed bonus!)
You are passionate about unpacking messy problems and advocating for customer and user needs with key stakeholders and decision-makers.
You are organised, resourceful, with a keen eye for detail and a real desire to learn and hone your craft.
You are curious, inquisitive, unafraid to ask hard questions or to challenge the way things are usually done, pushing back on stakeholders when needed to more clearly define research aims and project goals
You are a strong communicator who is able to distill complex concepts and ideas into clear, actionable messages, and are starting to demonstrate this through concise and engaging research findings
You are keen to grow and take on a progressively greater degree of responsibility and autonomy
You are familiar with navigating a complex business and navigating multiple stakeholders to achieve your goals

What Next?

Apply! We’ll then assess your application against the role and other applicants. If successful, we’ll begin a two-way conversation where we can both find out a bit more about each other. Typically, this will involve and intro with our Director of User Research followed by an on-site presentation and interviews with the team. We’ll be here to support you throughout the interview process to ensure that you are comfortable and prepared.

The process from application to completion should take two to four weeks, depending on our calendars.

We're proud to be an equal opportunity employer, and we value diversity at Onfido. We don't discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We care deeply about inclusive working practices and diverse teams. We’re keen to ensure we’re designing identity verification that works for everyone, so we particularly encourage applications from underrepresented demographics.

#LI-KS1 #LI-Remote

Where you will be:

At Onfido, we have a distributed workforce.

For this role, you can work in any EU country where we have a legal entity. We have a hybrid model, and you can choose to work fully remote, or come to our offices! We let all of our employees choose what’s best for them.

Onfido Culture

Onfidoer’s share a set of core values and want to hear from you if you believe in:

> Succeeding together; you work collaboratively and put the team first

> Taking pride; you care about quality, producing great work and customer / user outcomes

> Creating customer buzz; you demonstrate a strong user / customer focus

> Learning things & sharing them; you have a natural curiosity and default to sharing knowledge with others

> Finding a better way; you’re adept at finding solutions, experimentation and innovating to make things better

Onfido Balance

Personal hyper-growth requires a fast-moving environment, a clear career development plan and—crucially—looking after ourselves.

Onfido Balance is the toolkit we’ve developed to succinctly communicate our benefits offering:

> Our Body benefits prioritise health, wellbeing, exercise and recovery.

> Our Head benefits are focussed heavily on learning whatever your learning style, mental wellness and flexible working.

> Our Heart benefits are framed around sharing our success with our peers, our local communities and our future selves in the form of equity, corporate social responsibility and better togetherness.

Check out Life at Onfido via our LinkedIn Careers Page!

Onfido is committed to creating a diverse and inclusive work environment. We're always on the lookout for talented, passionate people and encourage applications from all backgrounds regardless of age, disability, gender, sexual orientation, parental status, race or religion. If you need reasonable accommodation at any point in the application or interview process, please let us know.

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User Researcher

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