User Researcher (m/f/x)

About us:

Mitte is on a mission to provide healthy hydration for everybody. Having created the world's first smart water system inspired by the natural water cycle, we are driven to reinvent how water is consumed globally. Our solution allows users to create personalized mineralized water at home, giving them control over their drinking water while minimizing plastic wastage. 

We launched our first product, the "Mitte Home", in autumn of last year and we are determined to tap into the potential of our drinking water and improve lives with healthy hydration. Our process works in two simple steps. First, we purify water with proprietary technology. After purification, water is mineralized through a unique, patent-pending mineralization process. 

Mitte was initiated at the beginning of 2016 in Berlin. Our international team consists of close to 100 members from over twenty countries across six continents and is backed by experienced global investors who share our sustainable vision and Manifesto. We are an entrepreneurial group excited about using engineering and design to bring innovative and sustainable products to the market.  

The Role:

It is an exciting time to join Mitte. As we just launched our first set of new cartridges for Mitte Home, we are looking for an ambitious and enthusiastic User Researcher to join our growing product team. You will work with a cross-disciplinary team of designers, product managers and marketing managers by leading insights projects that enable us to ideate and develop impactful experiences and improve existing ones.

Join our amazing team in Berlin and help us bring Mitte to the world!

Your Responsibilities:

• Plan and conduct exploratory and evaluative user research for all of our user touchpoints: app, website and hardware ecosystem
• Synthesize and convert results into actionable insights that guide evidence-based product scoping, feature ideation or validation and marketing communication and positioning
• Drive impact by communicating insights in a compelling manner using a variety of techniques to inspire teams
• Contribute to the development of best practices around user research to help further establish a user-centered product creation and communications approach across all departments.
• Support UX & Product Managers with the creation of user stories and user journeys across all user touchpoints as described above
• Support the definition of revenue models and pricing for products

Your Profile:

• You have 3+ years of user research experience
• You have strong experience with fundamental qualitative and quantitative user research practices, and knowledge of when to employ which method most effectively
• You have outstanding communication and interpersonal skills, meaning you enjoy talking to and connecting with people quickly and the ability to explain complex topics in clear and simple ways
• You have excellent stakeholder management skills and collaborate well with cross-functional teams
• You are a passionate spokesperson for our users
• You are curious, you have a passion for research, psychology, innovation and new technologies
• High empathy and excellent observation skills
• Fluent in German and English (speaking, reading & writing)
• A strong team player able to work in a dynamic, fast-paced, international environment with different disciplines (operations, hardware, software, business, marketing, etc.)

Good to Have:

• BA or MS in Psychology, Anthropology or Design with strong focus on User Research
• Previous experience in hardware and/or food and beverage industries
• Design thinking experience
• Data analysis and statistical evaluation knowledge
• Data analytics experience

Why Mitte?

Our culture and values are central to Mitte's philosophy. Every day we embrace a more diverse workforce and inclusive environment. We encourage everyone to bring their authentic selves to work. In addition, you can expect:

• Competitive salary and virtual stock options in the company
• Flexible working hours & remote work from anywhere for up to 3 months p.a.
• Home office setup: Home office equipment including desk, chair, and monitor
• UX kitchen: Our modular user testing space that you can help co-create
• Learning budget of 1,000 EUR per year 
• Free membership for Urban Sports Club
• Discounted BVG monthly ticket
• 28 vacation days