User Researcher

What’s so interesting about this role?

Our user base is diverse, complex and loyal and they make this role unlike any other researcher position in the world. We are looking for someone with an open and analytical mind to seek out users' experiences and use them to help shape the product and the queer global community we serve.

What’s the job?

• Understand our users and our products better through structured research, thoughtful analysis, and delivery of meaningful, and actionable findings
• Collaborate with PMs and Designers to design research initiatives that provide strategic insights, test team assumptions and validate product concepts
• Plan and conduct practical and impactful research, utilizing methods such as surveys, interviews, usability studies, diary studies, ethnographic observation, or a new method you invent
• Partner with our data analysts to provide qualitative context for their quantitative insights
• Communicate findings to the product team and also more broadly across the company

What we'll love about you 

• 3-5 years experience as a digital user researcher, ideally with experience in consumer insights
• Experience collaborating with designers, product managers, marketers and data scientists or analysts
• Experience with planning and conducting various methods of user research, with a focus on usability testing
• Proficient in usability principles and testing best practices
• Experience integrating and executing usability testing in the product development cycle
• Experience with UserTesting, SurveyMonkey or comparable tools
• Experience working on a live app or digital product
• Excellent communication skills
• Highly collaborative. Builds trust & strong relationships at all levels, pushes back when appropriate. Earns respect and respects contributions of others
• Be a data-driven professional and champion research data insights throughout the organization

We’ll really swoon if you have

• Experience as an interaction designer, visual designer or other related UX role
• Experience with SQL, data analysis
• Research experience involving the queer community
• Ability to speak multiple languages would be a plus

What you'll love about us

• Global impact. Grindr is the world leading LGTBQ+ social networking service. Your role will impact the lives of millions of LGTBQ+ people around the world.
• High Growth. Like the company itself, this role offers significant room for growth and development
• Remote First: We have offices in LA, NYC, SF, Chicago, Toronto and Taipei, though the company is set-up not just as remote-friendly, but remote-first. More than 30% of our employees work outside the cities where we have offices. Today, we are set-up to hire easily in the US, Canada and Taiwan. If you live outside one of these countries, just let us know so we can make sure we can support you.
• Comp: Industry competitive compensation, including equity for all full-time employees
• Benefits: Unlimited vacation policy
• Family insurance: We provide great insurance coverage for health, dental and vision for you and your family.
• Retirement Savings: Generous 401(k) plan
• Other Perks: home-office stipend, many company-sponsored events

About Grindr

Since launching in 2009, Grindr has grown into the world’s largest social networking app for gay, bi, trans, and queer people. We have millions of daily users who use our location-based technology in almost every country in every corner of the planet.

Today, Grindr proudly represents a modern LGBTQ+ lifestyle that expands into new platforms. From social issues to original content, we continue to blaze innovative paths with a meaningful impact for our community. At Grindr, we create a safe space where you can discover, navigate, and get zero feet away from the queer world around you.

As of June 2020, Grindr has new owners with a track record of multiple successful Bay Area start-ups. The new leadership is demonstrating a renewed commitment to creating an experience for users that is safe, fun, and productive, as well as a positive & uplifting company culture in which everyone can be their best selves. At the heart of Grindr’s mission in this new chapter is a shared set of core values including transparency, accountability, experimentation (failing fast), and strong allegiance to the LGBTQ+ community.

Grindr is an equal opportunity employer.

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