User Researcher: Axon AR/VR (Contractor)

Your Impact 

We are working with cutting edge technology and need your help to make it all come together. You will join an interdisciplinary team tackling the biggest challenges in public safety training head-on, including immersive VR based empathy, coping and de-escalation training to help officers engage with the communities they serve, with greater awareness and safety.

As one of the members of the Axon’s AR/VR team, you will be responsible for leading the user research in immersive technology (specifically in the Phoenix area.)


What You’ll Do

You will conduct research for our AR/VR Team, be a resource for methods and techniques, and a strategic partner to Creative, Product Management and Engineering. Reports to Director of Product Design, AR/VR
On any given day you may find yourself:

• Running a VR study with public safety officers at their Phoenix precinct
• Meeting with design and stakeholders to define an upcoming usability study
• Analyze survey results and put together a presentation for team and stakeholders
• Talk to the team about how to best address a usability issues uncovered in a recent usability study
• Getting into headset and reviewing the latest AR/VR build, talking to an Engineer about a bug you found
• Attend a Product Design team meeting and discuss open usability questions that need to get answered
• Answer a question from a Product Manager about appropriate sample size or which method to use
• Define and refine a personas based on customer feedback
• Evaluating the latest trends, immersive experience design, and principles while in VR
• Define and drive both qualitative as well as quantitative user data gathering efforts to effectively inform product planning, design and development in AR/VR

What You Bring

• At least 2 years of industry experience conducting effective user research by applying a broad range of methodologies including in-person and remote usability testing, site visits, concept testing, survey design, and contextual inquiries
• You have a portfolio that includes examples of studies with hardware or immersive technology research
• Exceptional behavioral data-collection and analysis skills, e.g., designing, conducting, and analyzing all kinds of user data
• Willingness, if not passion, to spend time in AR/VR headsets, learning and testing, and gain a basic knowledge of the technology
• End-to-end experience with all aspects of usability research (study design, recruiting, moderation, analysis, reporting)
• Solid experience working closely with UX Design, Product, and Engineering teams on gathering and implementation of research recommendations
• Strong verbal and written communication skills, problem solving skills, customer service and interpersonal skills