User Researcher

Akeneo helps more than 80,000 worldwide merchants manage their product information.

Our intuitive platform is made to simplify product information processes and is designed for companies looking for efficient answers to their multichannel needs. Our tool helps merchants to centralize, translate and control the quality of the product information, leading to higher transformation rates, better SEO, shorter time-to-market and lower return rates. 

Akeneo software brings efficiency to marketing teams struggling with tools such as excel. We made our software user-friendly so it’s intuitive and easy to use! Made.com, Kurt Geiger, and many other companies chose Akeneo to improve their product enrichment processes.

Akeneo is a fast-growing company, we have strong ambitions regarding business and team development.

Akeneo’s Product Department consists of 100+ teammates, including a Design team of seven. We value high collaboration between product management, engineering, design, and customer support.

Our common mission is to create value for our customers, our users, and our own business, in a sustainable way.

Our offer, the PXM Studio, consists of five different products, serving our vision, by fostering collaboration between our different user personas. Our products allow them to craft and manage great product experiences to unlock their business growth.

Job Description

The user research is currently driven by Product Designers, with the active support of a Senior User Researcher. It plays a vital role in Akeneo.

We’re looking for a talented User Researcher to join our Design team and work alongside our Senior User Researcher and five Product Designers. 

Your main mission will be to grow the research maturity across the company by: 

• elevating research as a core competency across Product Designers and Product Managers

• leading research initiatives in order to inform business strategic decisions

• optimizing research operations

Your missions

Design research

• Ensure research practices are up to standards across Product Design and Product Management. This includes guiding them in applying the most effective approach for achieving research goals and helping them work together to generate actionable insights.

• Support designers in owning their research end-to-end.

• Update and maintain Personas.

• Leverage mixed research methods (eg quantitative/qualitative and attitudinal/behavioral) and approaches (eg lean/iterative approach)

• Work closely with Product Designers, Product Managers and Engineering teams to ensure that we are addressing the most critical user needs and opportunities. Proactively involve customer facing teams outside of the Product Department.

Strategic research

• Provide insights and inspiration that drive business strategic decisions.

• Build and execute impactful research plans.

• Lead and perform all aspects of user research, including participant qualification and recruitment, discussion guide/survey creation, facilitation, synthesis, reporting and socialization.

• Conduct ad-hoc strategic research initiatives.

Research operations

• Put in place a research cadence to ensure we remain a user-centric company.

• Manage the research repository, ensure it remains scalable and accessible by everyone.

• Turn colleagues into research advocates by involving them in research activities, socializing insights, organizing brown bag sessions, etc.

• Whatever your training, you have at least 3 years of experience in user research. 

• Ideally, you have experience designing B2B products in a software company.

• You speak French and English - because 70% of our users don’t speak French!

• You’re comfortable creating visually appealing artifacts such as customer journey maps.

• You have a growth mindset, good emotional intelligence, and embrace cross-functional collaboration.

• You are already experienced in working and collaborating with diverse teams in a dynamic, rapid growth environment.

The position is open in Nantes or Paris. We’re flexible on remote work, you can apply even if you are not living in the city, however, a regular presence at the office is required. If you’re based in Paris, travel expenses to Nantes will be covered by Akeneo.

All your information will be kept confidential according to Equal Employment Opportunity guidelines.