User Research Manager, Client-Apps and Grammarly for Developers

Grammarly team members in this role will collaborate in person 4 weeks per quarter, traveling if necessary to different hubs. They are required to live within a commutable distance of their home hub of San Francisco. Grammarly may provide relocation assistance. 

The opportunity 

Every day, tens of millions of people and 50,000 professional teams rely on Grammarly’s AI-enabled communication assistance to help them communicate confidently and achieve their goals. Our team members have the autonomy to take on exciting challenges in pursuit of our mission to improve lives by improving communication. Together, we’re building on more than a decade of steady growth and profitability. We’re defining the communication assistance category for individuals, enterprises, and developers with tailored service offerings: Grammarly Premium, Grammarly Business, Grammarly for Education, and Grammarly for Developers. All of this begins with our team collaborating in an inclusive, values-driven, and learning-oriented environment.

To achieve our ambitious goals, we’re looking for a seasoned Research Manager to join our Human Insights team as part of our Grammarly’s Research function. The Human Insights team is Grammarly’s core user-focused research function, made up of user research, market research, and research operations. The Research Manager will play a key role in leading the development of research practices for the Client-Apps and Grammarly for Developers teams by leading and executing strategic research projects. 

With millions of users communicating across various platforms, this role will leverage and deepen our understanding and capabilities around communication to help inform and shape the future of Grammarly’s strategy and user experience across different surfaces and platforms.

This role offers an opportunity to work on a broad range of go-to-market and early-stage product-development research initiatives, define research roadmaps and strategies, set the team up for success, and collaborate closely with the Product, Design, Data-Science and Marketing teams on our products. As part of Grammarly’s growing Research team, this role will work closely with cross-functional stakeholders to foster user-centered practices and deep customer understanding within the team. 

This role is ideal for someone with a strong interest in a player-coach role of leadership and managing a starting team of three researchers. The ideal candidate has led research teams and is interested in defining and developing research processes and relationships with our Data-Science partners as the Research team scales. This position will report to the Head of Research.

Your impact

As the Research Manager, Client-Apps and Grammarly for Developers, you will have the opportunity to accelerate the organization’s learning of our core product offerings and define the direction of new language technologies to improve communication for professionals across industries. You will shape and embed user insights in a product organization and partner closely with leaders from our Product, Design, Data Science, and Marketing teams. You will also partner closely with research and design leadership to define and build the broader user-research practice at Grammarly. 

In this role, you will:

• Be responsible for guiding the development and careers of your team members and working to help them realize their full potential. 
• Define and develop the user-research practice within Client-Apps and Grammarly for Developers to help inform product strategy, capabilities, and product offerings. 
• Develop talent and hiring strategy to create a strong Research team for our Grammarly, Client-Apps team.
• Advise and mentor researchers in developing research plans and methodological work with clearly stated goals and research questions.
• Lead the team in fostering a deep understanding of our customers to influence and shape our core Grammarly product offerings.
• Coach and mentor user researchers and market researchers in the design and execution of qualitative—such as ethnography, interviews, and focus groups—and quantitative research work, such as in-product feedback and survey analysis.
• Work with designers, product managers, engineers, and marketers to prioritize research opportunities in a fast-paced environment.
• Conduct research and leadership workshops to help ground decisions for product planning and strategic work. 
• Advocate research findings to different audiences through written reports and verbal presentations.
• Identify and explore new opportunities through creative research methods and co-design sessions to help define product roadmaps, vision, and strategy.

We’re looking for someone who

• Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
• Is able to collaborate in person in San Francisco and potentially other hubs 4 weeks per quarter.
• Has a minimum of 3 years of experience managing UX research teams. 
• Has a minimum of 3 years of work experience in an applied research setting and/or product research and development.
• Has a minimum of 1 year of experience working closely with Quantitative learning functions, such as Data Science, Data Analytics, Marketing Analytics, or Business Intelligence.
• Has excellent written and verbal communication skills, and effectively articulates their ideas, thoughts, and feedback.
• Is relentlessly focused on our customers’ needs and wants.
• Is proactive in seeking and providing opportunities to improve and expand the team, including enhancing team members’ personal skills and experiences.
• Has a comfortable working knowledge of statistics and interest in the use of programming language for data manipulation and computational statistics.

Support for you, professionally and personally

• Professional growth: We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being. We support professional development and advancement with training, coaching, and regular feedback.
• A connected team: Grammarly builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first hybrid model enables a highly collaborative culture supported by our EAGER (ethical, adaptable, gritty, empathetic, and remarkable) values. We work to foster belonging among team members in a variety of ways. This includes our employee resource groups, Grammarly Circles, which promote connection among those with shared identities, such as BIPOC and LGBTQIA+ team members, women, and parents. We also celebrate our colleagues and accomplishments with global, local, and team-specific programs. 

Compensation and benefits

Grammarly offers all team members competitive pay along with a benefits package encompassing the following and more: 

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching 
• Paid parental leave
• Twenty days of paid time off per year, eleven days of paid holidays per year, and unlimited sick days 
• Home office stipends
• Caregiver and pet care stipends
• Wellness stipends
• Admission discounts
• Learning and development opportunities

Grammarly takes a market-based approach to compensation, which means base pay may vary depending on your location. Our US and Canada locations are categorized into compensation zones based on each geographic region’s cost of labor index. For more information about our compensation zones, please refer to this page. If a location of interest is not listed, please speak with a recruiter for additional information. 

Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future. 

We encourage you to apply

At Grammarly, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Grammarly is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).

Please note that EEOC is optional and specific to US-based candidates.

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