User Research Intern

• Work closely with our User Research Lead to define research goals and shape strategy of an emerging research discipline

• Collaborate with product management, design, marketing, and research teams to identify key research questions and develop interview guides

• Support and conduct generative and evaluative research with current customers and prospects to aid in product development, voice and tone recommendations, and user and buyer personas

• Conduct a research project end-to-end and share findings with relevant stakeholders

• Aid in research operations for the team, such as recruiting, codifying data, and summarizing trends to share in reports

• Operationalize voice of the customer by scaling CER program to improve response rate and sample size and triaging feedback from other secondary sources such as Zendesk; deliver monthly insights report that can be used to inform the continuous planning process

• Deliver research reports that inform design of prioritized features and informs the prioritization of the product suites’ backlog

• Deliver standardized documentation and process for running SEQs and SUS projects

• Deliver and execute plan for benchmarking OG suites against established products in the industry

• Document user journeys and personas for suites and cross-suite uses cases

• BA/BS degree in Anthropology, Human Factors, Psychology, HCI/Computer Science, or a related field or equivalent practical experience

• Comfort with analyzing data and looking for trends and patterns to make actionable recommendations for product development and marketing

• Able to manage multiple projects and meet deadlines

• Eagerness to learn, self-motivated and able to effectively work remotely

• Experience with qualitative or quantitative research methods, such as interviews, field research, surveys, usability studies, statistical analysis, etc.

• Graphic design and/or presentation creation skills preferred

• Interest in local and municipal government preferred

» Leadership: CEO Zac Bookman (MPA from Harvard and JD from Yale) is truly a mission-driven CEO. He was named one of the 100 most Intriguing Entrepreneurs by Goldman Sachs, a Tech Pioneer by the World Economic Forum, and SF and Silicon Valley Business Times' 40 under 40 class of 2018!

» Funding: Over $250 million, Series D company, from top tier investors including Andreessen Horowitz, 8VC, Cox Enterprises, and Emerson Collective.

» Board of Directors: Includes iconic executives John Chambers (former Cisco Chairman and CEO), Marc Andreessen (Time Magazine’s list of the 100 most influential people in the world), Katherine August-deWilde (Vice Chair of First Republic Bank), and Amy Pressman (co-founder, former president, and a current board member of Medallia).

» Growth: Record breaking growth with 1,600+ governments (and counting) using our products and seven acquisitions in the past six years! Click here to read more.

» Culture: Winner of Forbes 2022 Best Startup Employers, Winner of 2022 Top Workplaces USA award, 50 Best Workplaces award. Check out our Careers Video!

» Perks: 90% paid Medical/Dental/Vision premium for employees, fully paid Life and Short/Long term disability insurance, Unlimited PTO, Parental Leave policy, monthly fitness stipend, anniversary awards, and more!

» Product: Named to the GovTech 100 (seven consecutive years), we are the leader in cloud software for our nation's cities, counties, and state agencies.

» Mission Driven: We are a technology company with a passion for the mission. We're powering more effective and accountable government.

Come join us and make a positive social impact!