User Research Intern

Bubble’s mission is to enable anybody to create software, even if they don’t know how to code. We feel that with how vital technology is, its creation can’t be restricted to a small number of people with CS degrees or coding backgrounds. Today, we have an industry-leading no-code tool that helps users build VC-backed startups, personal projects, internal company tools and more.

During this UXR internship, you will focus on building a better understanding of how users learn to use Bubble, and making recommendations for how we could best improve our educational offerings to meet the needs of as many different users as possible. It will involve working with stakeholders, including product managers, designers, and marketing, to understand the problem area and develop a research strategy, and independently executing and analyzing research to arrive at product recommendations.

We are looking for someone who has prior experience independently designing research plans, conducting research, and analyzing research results to synthesize recommendations. Prior experience doing user research in a product environment is beneficial, but not required.

In particular, as our User Researcher, you would:

• Design and execute on user research to address topics ranging from the nebulous and broad (e.g. challenges users face in the process of converting to paid users) to specific and targeted (e.g. usability testing for specific proposals)
• Responsible for the entire life-cycle of research, from designing the approach to recruiting participants to facilitating the research to analyzing results
• Define and execute on a research roadmap that’s aligned with the company’s priorities
• Partner closely with PMs, Designers and Engineers at any point in the product development process as everyone works on impactful projects and features
• Be a strong advocate for a user-centered, evidence-based approach to product development while balancing business needs
• Collaborate with our Data team to combine the qualitative and quantitative perspectives to even more deeply understand our users
• Help us manage, organize and draw insights from the firehose of qualitative data we have from different sources (e.g. emails with Success, the community Forum, etc.)
• Help us improve our various tools and processes relating to user research
  
  

We’re looking for someone who:

• Is currently enrolled in or recently graduated from a MA or PhD program involving qualitative research, including but not limited to Anthropology, Education, Sociology, Psychology, Public Health, or Cognitive Science.
• A specific focus on researching issues related to learning, education, or communicating complex ideas to diverse audiences a plus.
• Has 2+ years experience doing research in academic, nonprofit, or business contexts.
• Prior experience with user experience on a product team is a plus
• Is comfortable with research design utilizing different methodologies, e.g. usability studies, surveys, etc.
• Has experience presenting their research findings to diverse audiences, and considering the needs of different stakeholders when synthesizing research findings.
• Is passionate about understanding users and understanding their motivations; is good at asking “Why?”
• Can think of how their qualitative findings can be inspired by or influence quantitative findings as well.

We think these might be some of the traits of a great fit for this role:

• Loves creating things, working on side projects, or thinking about ways to make something more efficient
• Loves learning new productivity tools
• Enjoys working in details but can also take a step back to think about the overall picture
• Is as comfortable being a generalist as developing expertise in a particular topic or skillset
• Is not afraid to roll up their sleeves and get their hands dirty

We’re looking forward to hearing from you!

At Bubble, we encourage people from all ages, abilities, and experiences to apply. Bubble does not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.

Compensation: $40-60/hour 

Bubble is very remote-friendly, and we have Bubble employees who work across the United States. You’ll be able to identify which state you plan to work in on your application. Note: at this time, we are only considering candidates who are authorized to work in the U.S.