What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the User Experience Researcher - VP position?

The suggested salary for this position is $131,500-$187,450*

Is telecommuting possible for this position?

Yes, telecommuting is possible for this position

User Experience Researcher - job at OpenInvest

OpenInvest, a J.P. Morgan Chase company, is a values-based financial services leader with a mission to align capital with social and environmental values. Founded in 2015 by FinTech and ESG veterans, OpenInvest’s platform unlocks a personalized and engaging end-to-end client experience, including dynamic custom indexing, impact reporting, proxy voting, and more.

Formerly a Public Benefit Corporation and supported in our mission by some of the biggest names in Silicon Valley like YCombinator, Andreessen Horowitz, and QED, OpenInvest was acquired by JPMC in June of 2021. JPMC services are used in half of all American households: join us to help design and offer sustainable finance solutions on the greatest scale, nationwide and across the world.

Visas: OpenInvest is unable to apply for new visas for candidates, but existing visas can be transferred

Note to candidates: You will be hired as an employee of J.P. Morgan Chase

Location: Anywhere in the US

Our UX team is a key part of this mission and we’re looking for a UX Researcher who brings experience from a mature and well-respected UX Research organization and is interested in being the first UX Researcher on our team. You’ll be expected to know how to do the job inside and out as an individual contributor, as well as manage a workload and manage stakeholders. You’ll perform User Experience Research with a high degree of quality, while simultaneously building up the mechanics of our practice as we grow the team. This is an exciting opportunity to be the first UX Researcher on the team and shape the organization.

You’ll partner closely with cross-functional teams from Product, Design, Sales, and Marketing to embed user insights in our product organization.

What You’ll Do:

Define and build the broader user-research practice, establishing methodologies, best practices, and processes
Manage a steady pipeline of research projects, working with stakeholders to understand the criticality of each research request and prioritizing the pipeline appropriately
Oversee all aspects of user research studies, including requirements gathering and scoping; authoring detailed research briefs in collaboration with product management; planning, scheduling, and execution of research; and analysis, ensuring high-quality, actionable research read-outs
Execute quantitative survey-based and qualitative interview-based research, utilizing best practices and analyzing with appropriate numerical methods
Be an advocate for the user, ensuring their needs and perspectives are represented in all product development efforts
Deliver clear and concise research findings, summarizing data in presentations and recommendations that influence decision-making at various levels of the organization
You’ll be expected to present findings in working groups and to leadership as appropriate

Who You Are:

6+ years of experience in a mature UX Research organization, from which you can adopt best practices for our organization
You’re data-driven and user-centric, with deep expertise in the execution of quantitative and qualitative research methodologies
You have prior experience driving a pipeline of UX research projects independently, with a track record of consistently delivering impactful insights
You thrive in ambiguity, able to work independently to find solutions and ways forward as challenges arise
You have exceptional communication skills, both written and verbal, with the ability to present research findings to stakeholders of all levels
Demonstrated ability to drive change through UX research, influencing product strategy and roadmap decisions
Experience evangelizing research and effectively sharing user insights to increase empathy and understanding within the organization
Master's degree in a relevant research or design disciplines (e.g. Interaction Design, HCI, Anthropology, Cognitive Science), or equivalent work experience

Nice to Haves:

Fintech, investment experience

Company Culture

OpenInvest’s core values are:

· Pursuing a challenging mission

· Thriving on transparency

· Maintaining high standards of integrity

· Guaranteeing the right to be heard

· Prioritizing personal growth

· Prioritizing diversity and inclusion

We aim to build a culture just as open and accountable as our products. We hold ourselves and our colleagues to high standards in how we treat each other, our communities, and our clients. As part of our team, you are willing to work hard, handle various responsibilities as necessary, and be passionate about long-term, company-wide goals. OpenInvest is an Equal Opportunity Employer. We value a diversity of perspectives and backgrounds in our team and culture.

OpenInvest is committed to supporting the needs of its candidates and employees. Please don’t hesitate to ask if there are any accommodations we can make for you either during the hiring process or upon joining the company.

Additional Information

· We also encourage you to apply for this opportunity on the JPMorgan Chase Careers page.

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User Experience Researcher - VP

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Nice to Haves:

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