User Experience Researcher

We are TravelPerk: a scaling unicorn valued at $1.3billion that has raised over $400m since our creation in 2015.

Backed by world-class investors with portfolios including AirBnb, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team is made up of A-players from across the travel and technology industries.

Over the past few years, we’ve been named the fastest-growing SaaS startup in the world by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired. We’re revolutionizing the B2B corporate travel market—worth over $1.3 trillion— to connect people in real life in an enjoyable and sustainable way.

TravelPerk are innovators. During the last year we have welcomed and acquired the likes of Click Travel, NexTravel and Albatross to the team. From TravelCare, to FlexiPerk and of course GreenPerk we are shaping the future of the industry. Our team continues to emerge stronger and stronger as we adjust to the new normal—and that’s where you come in!

If you’re ready to take off with us, keep reading!

The Role:

We’re looking for an experienced User Researcher to join our Product Research team. You will have high a bar when it comes to autonomously conducting research, whilst also being a keen champion of the discipline with your colleagues and stakeholders.

At TravelPerk, Product Research underpins our design process end-to-end. You'll be working side-by-side with fellow Researchers, Designers, Product Managers, Content Designers, and Localization Specialists to shape the future of business travel. You’ll be comfortable designing and undertaking methodologically robust investigations, as well as disseminating actionable insights to help bring the voice of our customers to the core of our platform.

This role can be based from London, Edinburgh or Barcelona and requires you to be in the office once per week. 

What you’ll do:

• You’ll lead research projects end-to-end across multiple squads, managing business and time constraints whilst doing so
• Collate and disseminate various threads of insights into easy-to-digest and actionable recommendations
• Enable Designers and Product Managers to plan, conduct, and analyse their own research pieces
• Collaborate with fellow researchers to cross-pollinate insights and findings across the organisation
• Understand behavioural patterns across different devices and contexts and use these findings to improve our products
• Develop a strong partnership with your squads’ stakeholders to champion user needs and research best-practices
• Collaborate in the continuous improvement of the Research team processes and best-practices
• Influence and support the growth of the team through hiring, networking, and sourcing future team members.
• Work in English to a professional level, both writing and speaking

What you’ll need:

• Strong experience working as a UX/Product Researcher (working with a SaaS or travel product is an advantage)
• Deep knowledge of quantitative and qualitative research methods
• Excellent level of spoken and written English, fluency in German or French is a plus
• Strong communication skills and experience presenting insights to a broad range of audiences
• Deep understanding of business requirements and how these relate to users needs
• A well-organised and structured approach
• A positive and proactive attitude
• To be a team player, through and through
• A degree in social sciences (Psychology, Sociology, Anthropology, etc.) or a background in academic research would be an advantage

What do we offer?

• Competitive compensation including equity in the company
• Generous vacation days so you can rest and recharge 
• Health perks such as private healthcare or gym allowance depending on your location
• "Flexible compensation plan" to help you diversify and increase the net salary
• Flexibility to work from home most of the time with core hours
• Unforgettable TravelPerk events including travel to one of our hubs
• Udemy for business account to continue your development 
• Mental health support tool for your wellbeing 
• Exponential growth opportunities 

For certain positions we can help with relocation from anywhere in the world, please let us know in your applications and we will assess whether this is possible. English is the official language at the office. Please submit your resume in English if you choose to apply.

At TravelPerk we believe that diversity adds incredible value to our teams, our products, and our culture. We don’t just accept differences—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place regardless of race, religion, gender, sexual orientation, national origin, disability or age.