What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the User Experience Researcher - Remote Role position?

The suggested salary for this position is $2-$2,021 per day

Is telecommuting possible for this position?

Yes, telecommuting is possible for this position

User Experience Researcher

With over $2 billion in bookings of experiences, the Peek.com platform combines powerful business software with an award-winning marketplace for consumers to book fun things to do like wine tours, watersports, skydiving, art classes, and more.

The Peek Pro software suite provides world-class online booking, point-of-sale, and hundreds of automation tools such as inventory management, dynamic pricing, waivers, and marketing analytics. Thousands of operators like the Museum of Ice Cream, Artechouse, and Jam NOLA have grown their business and automated their operations with our technology.

Peek follows a “remote-first” philosophy, with our team of over 250 Peeksters distributed across exciting locales such as San Francisco, New York, Austin, Nashville, Salt Lake City, Santiago, Medellin and beyond. We recently raised over $80 million backed by Westcap and Goldman Sachs to continue uniting the world through experience.

PS: Peek just made the 2021 Forbes America's Best Startups Employer list and was granted Newsweek’s Future of Travel award.

Peek's Design Team

Peek’s Experience Design team plays a key role in driving innovation and product-led growth for Peek. The team takes pride in actively listening to customers through regular interactions that helps inform every stage of the Product Design Process: Discover, Define, Develop and Deliver. We genuinely believe that feedback is a gift. This philosophy guides our design philosophy and is a key to Peek’s product success. We’re passionate about doing the best work of our career at Peek and driving the customer and user experience to new heights.

The Role

Peek is looking for a UX Researcher with deep proficiency in user experience research to join our team. You will work with our cross-functional team to conduct research, perform usability tests and drive insight generation which assists in guiding our products and services.

Peek is a rapidly growing industry leader. Our size means you’ll have major opportunities to expand your skill-set and contribute in a big way to the future of our products. Accordingly, our Experience Design team is a group of self-starters, eager to produce user-centric solutions which solve problems big and small.

Your career growth and development are top-of-mind for us. You’ll learn a lot here, and you’ll succeed as well. And while we will expect a lot from you, we also value your life outside of work; recharging is important, and we strive to offer an environment that reflects that.

The UX Researcher will report directly to the Director of Design.

Our team is 100% remote, however, we prefer candidates in the same time zones as the greater United States (UTC-10 to UTC-4). English is our business language, and fluency is required.

#LI-Remote

Responsibilities:

Partner with the Director of Design to level up the User Experience research processes and methodologies at Peek.
Evangelize and educate the best research practices throughout the team and the broader company.
Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process.
Communicate the research findings to a wide variety of stakeholders in an effective way to shape our products and drive user-centric solutions.
Perform competitive analysis research in the areas of feature analysis and UX/UI interactions.
Work closely with the Design Team and Product Management to align on research projects and goals, while building a cohesive understanding of problems and insights.
Perform usability testing with internal and external stakeholders so as to validate proposed solutions with actual users.

Requirements:

Completed studies in the field of Anthropology, Human-Computer Interaction (HCI), Human Factors, Psychology, Sociology, or a related field or equivalent practical experience.
2-4 years of relevant work experience within User Experience, Human-Computer Interaction, applied research setting, and/or product research and development.
A deep understanding of how to apply various research methods to shape the best features and user experiences.
Experience utilizing industry-standard tools for research data collection and analysis such as Maze, UsabilityHub, Micro, Conferencing Software (Zoom).
Familiarity with Looker, Mixpanel, and Pendo is a plus.
Ability to perform and guide all research-related tasks including recruitment, planning, research, analysis, and iteration.
A passion for user experience research and a strong creative problem-solving attitude is a must.

Personal Attributes:

Curious – about the latest UX research tools and methodologies
Driven – to improve interactions across all user touch-points, from the beginning of their journey to the end
Smart – learn our systems and our industry quickly
Hard-working – we are growing, and we’ve got a lot to accomplish
Outgoing – we have a rapidly growing, global team, and you’ll be interacting with a lot of different people within the organization, so building relationships that allow you to work productively with those teammates is key
Collaborative – we work as a team, and are firm believers that the best solutions are a team effort
Organized – as we said, there’s a lot going on, so it’s important that your work is easily accessible, shareable, and streamlined

Portfolio:

Show us your research portfolio! We’d love to see some examples of your work and where your research has led to improved products and user experiences.

Physical/Mental Requirements:

Work on a computer an average of six hours per day
Extended periods of concentration
Ability to speak in front of groups of people via Zoom
Frequent communication (Internal – 90%; External – 10%) (written / verbal)
Sitting or standing for extended periods of time

Perks & Benefits:

Peek invests in our employee’s health and well-being. We’ve built our benefits package around our Peekster’s needs including full health care, dental, and vision plans, paid maternity and paternity leave, 401k matching, two-week company recharge at the end of the year, and competitive compensation packages that include significant equity upside that allows you to share in Peek’s long-term success.

Peek Travel Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible.

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User Experience Researcher - Remote Role