User Experience Designer (Starlink)

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

USER EXPERIENCE DESIGNER (STARLINK)

RESPONSIBILITIES:

• Lead and conduct user research to inform the design and development for Starlink products and services
• Plan and execute user research studies, analyze data, present findings to key stakeholders, and work closely with cross-functional teams to incorporate user insights into product development
• Conduct user research (Beta testing, interviews, and surveys) to understand customer needs, goals, and pain points in relation to the hardware / unboxing experience
• Partner with the design and product teams to ensure that research insights are integrated into the product development process
• Stay up-to-date on industry trends and best practices by conducting product benchmarking
• Provide guidance and training biased on user research finding to customer operations and service team
• Understand business strategy and develop user insights that align with and support business goals
• Work with team members to identify, prioritize, and scope UX related design and product cut timelines
• Collaborate with reliability and customer operations teams identify long term pain points and implement reliability testing objectives

BASIC QUALIFICATIONS:

• Bachelor’s degree in design (e.g. visual communications, interaction, graphic, product, industrial), human-computer interaction, or computer science
• 3+ years of experience designing user-facing software products

PREFERRED SKILLS & EXPERIENCE:

• Experience with interdisciplinary project management across many departments. Interdisciplinary fundamentals and multidisciplinary project execution is the key to success in this role
• Experience developing and presenting concise summaries to drive decision making
• Prior experience with the full hardware product life cycle
• Capable of solving complex problems with little to no supervision and on schedule

ADDITIONAL REQUIREMENTS:

• Must be able to travel and work extended hours/weekends as needed

COMPENSATION AND BENEFITS:                  

Pay range:      

Level 1: $75,000.00 - $95,000.00/per year    
Level II: $90,000.00 - $115,000.00/per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Exempt employees are eligible for 5 days of sick leave per year.

ITAR REQUIREMENTS:

• To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.  

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department at (310) 363-6000.