User Experience Designer

For the past 25 years, Forum One has been turning ideas into impact. We’re a digital agency that works to extend the influence of our clients on important issues in health, education, the environment, and more.  Every day, our team of more than 100 digital strategists, engineers, designers, and creators help leading nonprofit organizations and government agencies make an impact in the world.  We're also an employee-owned (ESOP) company that treats our team with respect, advances their careers, and is actively working to be a more diverse, equitable, inclusive and accessible organization. This is your opportunity to join a company helping those doing good in the world – do more, reach more, and achieve more!

We are looking for a User Experience Designer that is creative and detail-oriented. You should naturally communicate how audience needs, organizational goals, and technology can work together to create an optimal user experience. You should possess knowledge of emerging areas, whether it’s service design or AI. Experience in information architecture and content strategy is a must. You can successfully prototype and present your ideas, guide your team, and deliver. 

What you’ll do:

• Advocate for the audience across a range of projects
• Diagnose, prioritize, and solve problems proactively
• Create concept models, personas, sitemaps, usability reports, user flows, wireframes, and prototypes
• Take smart risks and champion new ideas
• Lead comprehensive audience research and usability testing, identifying opportunities for improvement in the short and long term.
• Identify tools, templates, and techniques that evolve existing approaches
• Nurture and promote the user experience and design practice within the company and with our clients.

What you bring to the table: 

• Bachelor’s Degree in relevant field (Information or Graphic Design, Visual Communications, Information Science, Human Computer Interaction, etc.).
• 4+ years working in user experience and digital technologies or equivalent professional experience
• Detailed portfolio of wireframes, prototypes, site maps, navigation systems, user journeys/experience maps, personas, usability test plans and reports, heuristics assessments, content models, functional specifications, and resulting product designs.
• Strong experience building working prototypes and leveraging pattern libraries.
• Experience planning for user interactions across a variety of screen sizes and devices
• Outstanding writing and presentation skills
• Proven ability to interact with clients, manage expectations, and communicate persuasively
• Experience collaborating with others and working in small teams
• Understanding of web standards, search engine optimization methods, analytics, and accessibility guidelines
• Meticulous, hard-working, detail-oriented, creative, reliable, positive

What would be nice:

• Visual design and/or front-end development skills 
• Experience with non-profit, government sectors 
• Experience with Content Management Systems, such as WordPress and Drupal

Why you’ll love it here:

• Competitive Salary & Employee Ownership Plan
• 401(k) match, Commuter benefits & flexible spending accounts  
• 15 Vacation days, in addition to Sick Leave & Floating Holidays
• Flexible work hours
• Paid parental leave
• Company-provided laptops
• Professional development opportunities
• Tuition reimbursement

What we value:

• We’re passionate about our work - our clients’ missions matter, and we apply our passion in support of clients who are addressing the most critical global issues.
• We’re great partners - we’re collaborative, approachable, creative, inclusive, and reliable.
• We’re continuous learners - we are always expanding, refining, and improving our craft, value, and impact—as individuals and as a team.
• We’re inquisitive problem solvers - we’re dedicated to finding the right solution, which requires actively engaging varied perspectives, and approaching our work with flexibility, humility,  and open minds.
• We get things done - we are thoughtful and thorough, but we don’t waste time or hesitate to tackle problems head on.
• We do the right thing - we make decisions for Forum One and our clients with the highest integrity, respect, fairness, and honesty. 

Forum One contracts with the federal government, subjecting it to federal COVID-19 vaccine mandates. Forum One will require you to be vaccinated. Forum One will permit limited medical and religious exemptions. Upon offer of employment, you will be asked to provide your vaccination status.

Forum One provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability or genetics.