TIP: Sr User Researcher

Upwork ($UPWK) is the leading tech solution for companies looking to hire the best talent, maintain flexibility, and get more done. We’re passionate about our mission to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled professionals who want the freedom of working anytime, anywhere. Top companies connecting with extraordinary talent around the globe? Upwork is how.

This is a Contract position through Upwork’s Hybrid Workforce (HW) Team. Our Hybrid Workforce Team is a global group of professionals that augment Upwork’s business. Our HW team members are located all over the world.

Work/Project Scope:

• Support one or more product teams uncovering challenges that freelancers and clients deal with inside or outside of Upwork
• Drive post-launch research projects and programs that inform feature prioritization and optimization opportunities for Product, Design, Analytics, Customer Experience and Engineering
• Employ a range of qualitative and quantitative methodologies.
• Generate insights that are fuel for our next wave of great product innovations.
• Communicate insights within the Product, Marketing, and Engineering teams in a format that inspires action.
• Advocate research findings through written reports and (remote) in-person presentations.

Must Haves(Required Skills):

• Demonstrable experience working as part of a Product team. Portfolio required.
• A track record of discovering, synthesizing, and socializing meaningful insights that have influenced real products.
• Highly skilled in qualitative User Experience Research methods (e.g. interviews, concept validation, usability testing, RITE, surveys).
• Experience working in fast-paced environments.
• Experience asking as well as answering questions for businesses.
• Able to work during US business hours
• Minimum of 25 hours per week; maximum of 40 hours per week

Upwork is proudly committed to fostering a diverse and inclusive workforce. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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