What is the type of contract for this job?

The contract for this job is a Full-time contract

What's the salary range for the Technical Writer position?

The suggested salary for this job is $76,056 - $108,900*

Is telecommuting possible for this job?

No, telecommuting is not possible for this job

Technical Writer at Workato (Palo Alto, United States)

About Workato

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.

Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com.

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.

But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

Business Insider named us an “enterprise startup to bet your career on”
Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world
Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
Quartz ranked us the #1 best company for remote workers

Responsibilities

We are looking for a skilled Technical Writer to help document the Workato Platform. We are looking for a writer with a passion for technology and communication who can make complex technical concepts accessible to our diverse user community. Workato has a culture that values documentation, which means you will get contributions from engineers, the community, and more!

You will make it easy for our user community to create automations and make automation accessible for all roles in a company.

In this role, you will also be responsible to:

Collaborate with Engineering, Product, Support, and Sales teams to deliver high-quality documentation that ensures customer success
Produce clear, consistent documentation, including user guides, workflows, and best practices
Write technical content with unified examples, consistent style, and attention to detail
Maintain clarity and structure across documentation
Document Workato's core product and key features for both developer and non-developer audiences
Work with cross-functional teams (PM, CS, and Product Marketing) to understand the scope and direction of documentation needs
Respond to internal and external feedback to continuously improve documentation
Contribute to documentation tooling, GitHub repository management, and CI/CD workflows
Support documentation initiatives and projects as they arise

Requirements

Qualifications / Experience / Technical Skills

2-4 years of experience writing technical documentation, preferably for a developer or technical audience
Experience working in a modern documentation toolchain, including GitHub or similar source control systems
Experience with CI/CD pipelines and automated documentation builds
Command line proficiency
Proficiency with Markdown, reStructuredText, or equivalent markup languages
Ability to read and understand code examples in languages such as Java, Python, or similar
Familiarity with technical writing standards and common style guides, with the ability to work independently and cross-functionally with both technical and non-technical stakeholders
Bachelor's Degree in Technical Writing, Computer Science, English, or a related field (or equivalent experience)

Soft Skills / Personal Characteristics

Excellent writing, editing, and verbal communication skills with a strong ability to research, learn quickly, and communicate complex technical concepts with clarity and simplicity

Nice to Haves

Experience supporting documentation initiatives, such as tooling improvements or workflow optimizations
Experience building custom plugins
Product management experience supporting technical projects for documentation
Familiarity with AI-powered documentation tools and best practices for AI-assisted content creation

(REQ ID: 2401)