Technical Writer

Vonage Product Management Mission: Vonage API is the emerging leader in the $100B+ cloud communications platform (CPaaS) market. Customers like Airbnb, Viber, TikTok, Snapchat, and many others depend on our APIs and SDKs to connect with their customers all over the world. As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of impressive growth.

Why this role matters

Technical Writers at Vonage help author high-quality developer-focused documentation delivered on the Vonage API Developer Platform (developer.vonage.com). The candidate for this position will help inform the efforts of customers who are onboarding with Vonage APIs to power their solutions.

As a technical writer at Vonage, you will work as part of a team dedicated to providing API developers with all the tools and knowledge necessary to integrate their applications with Vonage’s Communication and Networking APIs. You will be responsible for creating and maintaining documentation for the Vonage API Developer Portal. Your contributions will be integral in supporting Vonage’s commitment to providing the best developer experiences through the quality of the content delivered on the API Developer Portal. You’ll be working as part of a remote-first team that has years of experience with virtual collaboration across multiple countries and time zones.

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….

What you will do:

• Apply a documentation as code approach to technical authoring.
• Create functional and technical documentation for developers who integrate with Vonage Communication APIs.
• Contribute to the technical content strategy with other stakeholders including members of the Developer Relations and Product teams.
• Translate API product technical specifications into developer-enabling documentation.
• Write code examples that demonstrate how to build solutions that integrate with Vonage API products.
• Maintain knowledge of and interact with Vonage Communication APIs to ensure the accuracy of the documentation.
• Ensure ease of contribution to  API Developer Portal through providing clear contribution guidelines and direct coaching.
• Collaborate with other Vonage employees and community contributors on documentation.
• Integrate developer feedback continuously into your plans and documentation.
• Encourage people across the Vonage organization and the developer community to contribute to the API Developer Portal.
• Ensure ease of contribution to  API Developer Portal through providing clear contribution guidelines and direct coaching.
• Help Vonage become recognized for excellent developer experience through highly usable and open-sourced documentation.

What you will bring:

We believe variety helps seed creativity. So, as part of the Vonage API Developer Portal team, responsibilities may also include:

• Providing feedback on APIs, SDKs, documentation and product functionality
• Individual opinion and insight
• Via discussions with the developer community
• Building and maintain open source code examples and demonstration apps
• Representing Vonage at events
• Hackathons
• Sponsorship booths
• Meetups
• Conferences
• Talks
• Providing support via social channels such as Twitter, StackOverflow the Nexmo Community Slack, and encourage issues to be raised on GitHub
• Supporting early adopters and key customers with integrations
• Creating opportunities for other Vonage employees to engage with the developer community
• Helping with recruitment through referral of strong technical candidates for roles at Vonage

What is required for application:

Required 

• Ability to author content with the developer’s perspective in mind.
• Demonstrated experience writing technical documentation for REST/Web APIs.
• Knowledge of SaaS/PaaS products.
• Experience authoring documentation in Markdown.
• Experience using Git and GitHub to collaborate with other team members.
• Knowledge of one of the following languages: JavaScript, Ruby, Python, or PHP.

Preferred

• Understanding of Swagger/OpenAPI v3, API Blueprint or RAML.
• Experience as a developer or developer advocate

What is in it for you:

• Unlimited Discretionary Time Off
• Private Medical Insurance with the option to add dependents at your own cost
• Multisport Gym Membership
• Educational Assistance Reimbursement Program
• Polish Language Classes for non-native speakers
• Lunch and Learn Sessions
• Opportunity to be reimbursed for conferences, trainings, and other events consistent with the area of work aimed at personal development
• Three Paid Volunteer Days a Year
• Reimbursement for the costs of prescription glasses
• Maternity and Paternity Leave

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

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