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Braze

Technical Writer II

Full-timeUX writer$68,000-$90,000 Austin, United States
Paid time off
Professional development opportunities
Stock options
Tuition reimbursement
Pet-friendly office policies
Parental leave
Diversity, Equity, and Inclusion
This job offer is closed.
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Braze (Nasdaq: BRZE) is a leading, comprehensive customer engagement platform that powers interactions between consumers and brands they love. With Braze, global brands like Burger King, Delivery Hero, HBO Max, Mercari, and Venmo can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns, and continuously evolve their customer engagement strategies. And we do it at scale – last fiscal year our customers used Braze to send approximately 1.5 trillion messages to billions of monthly active users.

But we’re so much more than our platform. Although we’ve recently grown to a team of over 1,300 people, Braze still buzzes with energy, collaboration, and transparency. We value curiosity, individuality, and tenacity—as part of the team, you’ll be encouraged to take your seat at the table and create your own destiny. Our values are inspired by our employees, which means Braze is a place where you can truly be yourself. We're growing, with a focus on building for the long term under tenured leadership and continuing to evolve for the better.

Need more proof? Braze is proudly certified as a Great Place to Work® in the U.S. and the UK. In 2022, Braze ranked #1 on Fortune’s Best Small and Medium Workplace in New York, #5 on Fortune’s Best Workplaces for Millennials in the US, and #11 on Fortune’s Best Medium Sized Workplace for Women in the UK. 

You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, London, Paris, San Francisco, Singapore, Tokyo, and Toronto.

WHAT WE'RE LOOKING FOR

We’re looking for a technical writer II to join our Tech Writing team! As a technical writer, you will become an expert in Braze's products, explaining their features and functionality in simple, user-friendly terms. You will own feature updates from end to end. Moreover, you'll ensure that documentation maintains a voice, style, and branding consistent with other client experiences. Finally, you will contribute to the documentation's continual improvement through feedback gathering, research, experimentation, and data-driven decisions. 

WHAT YOU'LL DO

  • Write Braze’s technical documentation, producing valuable information and guidance for internal and external stakeholders
  • Become an expert on our platform, distilling complex ideas down into approachable, user-centric language
  • Collaborate in the oversight and maintenance of the documentation GitHub repository
  • Collaborate closely with Product Management, Engineering, Marketing, Customer Success, and Data teams to launch documentation for new features 
  • Ensure that documentation applies voice, style and branding consistent with other client experiences
  • Contribute clear and concise UX content, including product names, labels, navigational elements, and user flows
  • Continually make improvements to documentation and our client education experience through feedback-gathering, research, experimentation and data-driven decisions
  • Promote and foster knowledge exchange

WHO YOU ARE

  • 2+ years of experience in technical writing, UX writing, or editing
  • Excellent knowledge management and information architecture skills
  • Excellent interpersonal skills and a user-centric, team-player attitude
  • Experience writing Markdown, HTML, and YAML
  • Mastery of standard GitHub commands
  • Experience writing about technical products (such as SDKs and APIs) as well describing technical concepts for a non-technical audience
  • Intuitively balance scope, tasks, schedule, quality, and resources.
  • Comfortable with presenting your work and explaining your thinking
  • A relentless advocate for the user experience

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $68,000 and $90,000/year with an expected On Target Earnings (OTE) between $85,000 and $95,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.

WHAT WE OFFER

From comprehensive benefits to remote availability to flexible time off, we’ve got you covered so you can prioritize work-life harmony.

  • Competitive compensation that includes equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave 
  • Global presence, dog-friendly offices, and remote availability 
  • Professional development supported by formal career pathing, learning platforms, and tuition reimbursement 
  • Community engagement opportunities throughout the year, including an annual company wide Volunteerism Week 
  • Employee Resource Groups that provide supportive communities within Braze
  • Collaborative, transparent, and fun culture recognized as a Great Place to Work® 

Details of these benefit plans will be provided if a candidate receives an offer of employment. Benefits may vary by location.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • What's the salary range for the Technical Writer II position?
    The suggested salary for this position is $68,000-$90,000
  • Is telecommuting possible for this position?
    No, telecommuting is not possible for this position
About Braze
Power customer-centric interactions between consumers and brands in real-time
Website
Industry
Analytics, CRM
Founded
2011
Size
1000+ employees

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