Technical Writer

Location
Our Technical Writer will be an integral part of our UX/UI team in EMEA. This role is based remotely in Ireland.

Who We Are
We enable greatness through the cloud.  We thrive on working with fast-growing companies around the world to solve both essential and advanced cloud challenges.  DoiT provides intelligent technology that simplifies and automates cloud usage alongside expert consultancy and unlimited technical support, all at no extra cost to our customers.  Join our mission, where you’ll work remotely with a committed, experienced, and global team in a collaborative and supportive culture.  We are an award-winning strategic partner of Google Cloud and AWS, we provide intelligent technology, expert consultancy and unlimited technical support for customers across over 70 countries.

The Opportunity
As Technical Writer, you will be encouraged to take a customer-centric view towards documentation; collaborating with our talented team of product managers, engineers and designers to identify documentation needs.

This role is ideal for someone who has an appetite to learn new challenging technical concepts and the desire to become a subject-matter expert in our product portfolio. 

Responsibilities

• Become a subject matter expert in our product portfolio
• Create, update and maintain customer-facing documentation at DoiT Help Center and the Developer Hub
• Collaborate with Product managers, engineers, and designers to gain an in-depth understanding of our product portfolio, identify documentation needs and opportunities from a customer-centric view
• Manage multiple documentation tasks in any given sprint
• Contribute to other technical knowledge articles at DoiT
• Participate in tooling and process improvements

Requirements

• 4+ years experience in writing, editing, and reviewing technical documentation for B2B SaaS products
• Proven ability to gather information from multiple channels, dive deep, and synthesize the information into a cohesive narrative
• Proven ability to operate with flexibility, in a fast-paced, constantly evolving team environment
• Self-organized and a self-motivated individual who is confident, thorough and tenacious
• Experience building documentation websites with static site generators and markup languages like Markdown/MDX; proficiency with docs-as-code tools like GitHub
• Understanding API best practices; familiar with API specs and documentation tools
• Excellent communication skills in English, both written and verbal

Bonus Points

• Basic understanding of cloud technology, e.g., AWS, Google Cloud, Kubernetes
• A great sense of humor and enjoys having fun at work

Are you a Do’er?
Be your truest self. Work on your terms. Make a difference. 
We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.  

What does being a Do’er mean? We’re all about being entrepreneurial, pursuing knowledge and having fun! Click here to learn more about our core values. 

Sounds too good to be true? Check out our Glassdoor Page.
We thought so too, but we’re here and happy we hit that ‘apply’ button. 

• Unlimited PTO
• Flexible Working Options
• Health Insurance
• Parental Leave
• Employee Stock Option Plan
• Home Office Allowance
• Professional Development Stipend 
• Peer Recognition Program

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