About Watershed
Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit-ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team.
We have offices in San Francisco, New York, London and Sydney, and remote team members across the US and Europe. We hope that you'll be interested in joining us!
The role
Watershed is on a mission to help companies measure, reduce, remove, and report their emissions. Our success is defined by the success of our customers — we’re looking to bring on a part-time technical writer to create technical product documentation for our core platform and execute a maintenance project across Watershed’s customer-facing knowledge base. You’ll work closely with Content Design and reps across the Product org to ensure our content is accurate, accessible, and aligned with our evolving strategy and standards.
You will:
- Create a new set of technical product documentation articles that covers our core platform in collaboration with Engineering team in accessible and user-friendly way
- Implement a comprehensive maintenance project of Watershed’s 200+ article knowledge base, specifically:
- Updating product user guides for accuracy and quality. This involves collaborating with Product and Design teams and auditing relevant surfaces and documentation.
- Contributing to content strategy and standards with Customer Education and Content Design to make updates in service of quality, organization, and consistency
- Adding FAQs or supporting evidence in partnership with the Support team
- Write, edit, and publish directly in our content management system
- Weekly check-ins with our Content Design team
You might be a fit if you have:
- Experience with technical documentation writing for software products and a proven ability to explain complex technical concepts clearly and concisely for a non-technical audience.
- Strong writer, copyeditor, and reviewer that communicates and collaborates well with various cross-functional stakeholders.
- Experience with contributing to and executing on content strategy, content design standards, information architecture, and organizational structure for large libraries of content and materials.
- Comfortable editing and publishing directly in a content management system
FAQ
Where does Watershed work?
We have hub offices in San Francisco, New York and London, and some remote team members in the US and EU. Most of our jobs need to be in San Francisco / New York / London, but certain jobs are open to being remote and will be specifically noted on the jobs page and in the job description.
What’s the interview process like?
It starts the same for every candidate: getting to know the team members through 1 to 2 conversations about Watershed, your experience, and your interests. Next steps can vary by role, but usual next steps are a skill or experience screen (e.g. a coding interview for an engineer, a portfolio review for a designer, deeper experience call for other roles) which leads to a virtual or in person interview panel after that if the screens go well. We prioritize transparency and lack of surprise throughout the process.
What if I need accommodations for my interview?
At Watershed, we are dedicated to ensuring an inclusive recruitment process. We provide reasonable accommodations for candidates with disabilities, long-term conditions, mental health needs, religious observances, neurodivergence, or pregnancy-related support requirements. If you need assistance during your process, please contact your recruiter.
Questions & answers for this job
- What is the type of contract for this job?The contract for this job is a Freelance contract
- Is telecommuting possible for this job?Yes, telecommuting is possible for this job
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