Technical Writer, Bitcoin Mining

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

We are looking for a technical writer who can help bring Block’s bitcoin mining products to market in an open and accessible way. You will partner with our product, engineering, and go-to-market teams to build a comprehensive package of product and technical documentation on our portfolio of products. Additionally, you will support internal process and technical documentation initiatives. 

We’re a startup building new products and an entirely new brand (yet-to-be named!) within an established larger tech company.  So you’ll have the autonomy and speed of working in a small team, with the support and resources of the Block ecosystem. You’ll be connected to the technical writing community from other parts of the company — Square, Cash App, Spiral, and Tidal — so you’ll have a chance to lean on experienced writers as sounding boards, without losing the ability to move quickly and have autonomy. 

This remote role can be based anywhere in the US or Canada and reports to the Bitcoin Mining Product Lead.

This is a unique opportunity to reinvent user experiences within a critical part of the bitcoin ecosystem. You can learn more about what we’re building through our newsletter here.

You will:

• Gather and analyze technical and product information for inclusion in product documentation
• Help create test plans, Quality Assurance processes, and user documentation. 
• Prepare, review, revise and maintain technical documents, including team/org policies and practices, data dictionaries, KPIs and success measures, software and systems development and configuration, systems operations, work processes, playbooks, and runbooks.
• Work with partner teams to assure the most current architecture, SOPs, checklists, etc are represented in our documents.
• Write, format, edit, review and proof procedural and technical information for technical and nontechnical audiences.
• Create and maintain a library of documentation, cataloging it for internal and external use
• Create, publish, and maintain templates for written documentation produced by others, ensuring a consistent look and feel
• Partner with Subject Matter Experts for knowledge sharing and document review sessions 
• Help with other writing tasks, such as copywriting, as needed by the mining team

You Have:

• 6+ years of experience as a Technical Writer, demonstrating exceptional written communication skills 
• Ability to effectively manage multiple, complex efforts simultaneously and adjust to changes in direction as needed to meet our goals
• Creative thinker with enthusiasm for cross team collaboration
• A BA/BS degree or equivalent practical experience
• Background in hardware and/or semiconductor products is advantageous
• Ability to work with a team of stakeholders, understanding cultural and market differences
• Passion for Block and desire to help bitcoin miners succeed
• A high level of initiative and self-motivation

US and Canada EEOC Statement

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.