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Technical Writer - 6 Month Contract

Home office stipend
Please let Wrike know you found this offer on WeLoveProduct as a way to support us 🫶
Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
Our vision:  A world where everyone is free to focus on their most purposeful work, together. 

Technical Writer - 6 Month Contract

Wrike is looking for a Technical Writer with excellent writing skills to join the team responsible for documenting new Wrike features, processes, and managing updates to Wrike's Help Center. You will report to the Manager of Wrike’s Self Service team and will play a role in shaping the future of self help resources at Wrike.

How You’ll make an impact:

  • Creating, publishing and maintaining high-quality external documentation for Wrike's end users.
  • Collaborating with the wider Education, Product, Marketing, Localization, and other cross-functional teams to provide users with accurate and comprehensive documentation.
  • Making technical language accessible for our users and delivering content in the language appropriate for relevant audiences.
  • Assisting with the publishing of internal and external release notes to the wider business and users respectively.
  • Analyzing the performance of our Help Center and contributing to/suggesting improvements and optimizations.
  • Reviewing existing and new documentation to maintain continuity of style and accuracy of information.
  • Working with our tools (Zendesk/Paligo etc.) to manage and deliver content to our audiences.
  • Contributing to wider business goals and initiatives.

You will achieve your best if you have:

  • Excellent writing skills and tone
  • 4+ years experience in copywriting and content review
  • Experience with prioritization and planning skills (e.g. using agile methodologies, managing backlogs and incoming requests)  
  • Experience creating customer-facing documents from scratch
  • Exceptional communication skills and ability to provide information about technically complex concepts in simple words

You will stand out with:

  • Experience working with image/video editing tools
  • Knowledge of Zendesk Guide/Paligo
  • Experience working in a SaaS (Software-as-a-Service) environment 

Interpersonal Skills

  • Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathic, shows tact and poise under pressure when dealing with difficult interpersonal situations, and a high degree of patience.
  • Outstanding verbal and written communication skills.
  • Critical thinker, generally curious—a true problem solver
  • Passionate about learning and improving every day, and motivated to excel
  • Open to feedback; coachable
  • Strong team player
  • Self-starter with strong ownership skills, willing to go above and beyond the job description
  • Creative and innovative


Who Is Wrike and Our Culture

We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.
Hybrid work mode

Wrike promotes a hybrid work mode for those that live near an office hub, we meet in the office 2-3 times a week. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.

Our persona 

💡  Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.
💚  Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!
🤗  Approachable: We're friendly, easy to get along with, considerate, and helpful. 

Our culture and Values 

🤩 Customer-Focused

We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.

🤝 Collaborative

We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.

🎨 Creative

We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. 

💪 Committed

We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.

Check out our LinkedIn Life PageInstagram, Wrike Engineering TeamMedium,, Youtube for a feel for what life is like at Wrike. 

Check us out on Glassdoor.

Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Freelance contract
  • Is telecommuting possible for this position?
    No, telecommuting is not possible for this position
About Wrike
Wrike, Inc. is an American project management application service provider based in San Jose, California.
Collaboration, Enterprise Software
251-1000 employees

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