Technical Writer 3

See yourself at Twilio

Join the team as our next Technical Writer on the Twilio Flex Documentation team. 

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to create and update technical documentation for Twilio Flex. 

Twilio Flex is growing rapidly and seeking an energetic Technical Writer to join our Documentation team, with an aim toward creating world-class documentation. This person will help drive all aspects of the documentation process, including ideation, development, and maintenance. Reporting to the Flex Documentation Manager, this role is critical in supporting Twilio Flex’s growth through enabling our customers to onboard as efficiently as possible.

Responsibilities

In this role, you’ll:

• Distill information from multiple sources to produce concise, accurate, and timely documentation.
• Become an expert on the products and features you document.
• Transform complex features and requirements into understandable technical prose.
• Identify areas of improvement within existing documentation processes and content.
• Lead peer reviews of content, ensure the work you produce meets the right standard. Own documentation for one or more areas within the product.
• Be an advocate for the Documentation team, use your skills to help other employees produce great documentation, and help our customers become successful users of the platform.
• Ensure docs are delivered on time and accurately.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years experience in a Technical Writing role documenting enterprise SaaS products.
• Very strong attention to detail and strong project management skills.
• Curiosity about their subject, allowing you to go deep on a specific topic, and cover a broad subject area.
• Experience collaborating with a variety of stakeholders, including product managers, software engineers, and technical support engineers.
• Experience writing API documentation or working with APIs.  

Desired:

• Ability to read, write, and understand JavaScript, HTML, and CSS.
• Experience working in a docs-as-code environment.
• Interest in content design, accessibility, or user experience. 

Location 

This role will be remote but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.

*If you are a Colorado applicant:

• The estimated pay range for this role, based in Colorado, is $90,320.00 - $112,900.00

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.