Technical Program Manager, Design Systems

The UI Systems team at Square builds and maintains the UI design system used across Square products and screens. Our customers are other teams across Square, so our priorities and plans are by necessity a bit fluid to allow time for supporting these teams as needs arise. We are looking for a Technical Program Manager to help us hone the balance between planned and support work, and make sure that we are providing as much value as possible as efficiently as possible.

You Will:

• Partner with the discipline leads on the team (iOS, Android, web, and design) on all of the following responsibilities
• Lead the process for annual and quarterly planning
• Ensure plans and progress are visible and trackable by the team, our partners, and our customers
• Refine process for receiving, prioritizing, and completing incoming requests 
• Manage communications like newsletters, updates, and announcements
• Maintain relationships with our current and potential customers to gather feedback, understand their needs, and promote the use of our systems 
• Track and report metrics such as adoption rate, performance, and customer satisfaction
• Work with team to maintain and update documentation of our offerings

• Technical Program Management or equivalent management experience in a mid- to large tech company running complex programs with multiple stakeholders for at least 5 years.
• Experience managing complex projects that involve cross functional teams including engineers and designers.
• Experience building sustainable, repeatable processes to improve efficiency and effectiveness.
• Ability to drive clarity from ambiguity and break down complex projects into manageable, interdependent deliverables.
• The ability to understand and deal well with rapid development cycles and to remain flexible in the face of uncertainty.
• Demonstrated experience managing trade-offs given specific constraints.
• [Bonus] Experience working with internal platform teams
• [Bonus] Experience working with cross-platform product design systems

US and Canada EEOC Statement

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.