Technical Product Owner, Air Platform

TripArc connects travel advisors to a broad network of air content which can be sourced through Global Distribution Systems (GDSs), New Distribution Capability (NDC) channels, and air content aggregators. Air supply is fragmented across legacy GDS pipelines, direct-connect carrier APIs, and newer NDC offers — each with distinct fare construction rules, ancillary models, and ticketing requirements. TripArc aggregates this content through a centralized integration layer, normalizing fares, schedules, ancillaries, and booking flows into a consistent format that advisors can shop, price, and ticket through the platform. The Technical Product Owner in this role will own the product backlog for the Air pod, managing how new carrier, GDS, NDC, and consolidator connectivity options are evaluated, onboarded, and mapped into TripArc’s internal data model.

The Technical Product Owner is solely responsible for maintaining the Product Backlog at a pod level, using input from the Director of Technology and other team members, the development team, the Solutions & Support team, procurement, and supplier partners to prioritize and communicate backlog items ahead of all Scrum ceremonies. They ensure the Product Backlog is visible, transparent, and understood at all times. Even where responsibilities such as technical ticket writing are delegated to a developer lead or architect, the Product Owner remains accountable for the outcome.

Working within the Trifecta (Product, UX, Development) model, the Technical Product Owner anticipates the needs of stakeholders across the organization, including those not directly involved in day-to-day delivery, and ensures that all requests for backlog changes are evaluated and approved through them.

Key Responsibilities

• Conduct needs assessments with internal stakeholders — including the Senior Product Manager, Solutions & Support, and Procurement to identify business requirements and translate them into features or user stories
• Maintain and the extend the current Air shopping experience on existing platforms
• Evaluate new carrier, GDS, NDC, and consolidator offerings; identify gaps versus each other
• Collaborate with architects and technical lead on design patterns, performance tuning, and resilience considerations
• Translate air-specific concepts — fare construction, branded fares, ancillaries, PNR/booking record handling, ticketing, voids, refunds, and exchanges — into clear requirements the development team can implement
• Determine scope and prepare requirements documents for key projects to ensure business and technical requirements are understood and accepted by stakeholders
• Create and manage the Product Backlog, including prioritization, grooming, and communication to the pod ahead of all Scrum ceremonies
• Write acceptance criteria and user stories with sufficient technical detail to eliminate ambiguity for the development team
• Prepare functional diagrams outlining system capabilities and processes
• Liaise with external carrier, GDS, NDC, and consolidators partners on offering availability, onboarding requirements, and technical queries
• Coordinate with the Solutions & Support team and other internal stakeholders to ensure integration changes are understood and supportable
• Investigate and analyze problems, business processes, and requirements in order to recommend appropriate solutions
• Document system problems, integration decisions, and resolutions for future reference
• Support the product roadmap process and long-term integration planning
• Prepare and facilitate planning and refinement ceremonies within the Scrum team
• Ability to use tools such as Postman to test and validate API endpoints and responses prior to handing off to the development team
• Review and contribute to OpenAPI/Swagger specifications in support of integration design decisions when appropriate

Key Skills / Experience

• Bachelor’s degree in Business, Information Science, Computer Science, or a related field; a combination of education and suitable work experience will be considered
• 3–5 years of experience in a Product Owner, Technical Business Analyst, or similar role
• Ability to read and interpret REST API documentation and mapping responses against an internal data model
• Exposure using Postman or equivalent tooling for API testing and validation is nice to have
• Working knowledge of OpenAPI/Swagger specifications
• Exposure to travel booking tools, GDSs (Sabre, Amadeus, Travelport), NDC, or air consolidators is highly preferred
• Strong backlog management and prioritization skills with experience facilitating Scrum ceremonies
• Ability to communicate technical concepts clearly to both technical and non-technical stakeholders
• Skilled in structured business analysis on medium to large integration projects
• Excellent organization, planning, and written and verbal communication skills 
• Experience in the travel industry is an asset; equivalent experience in e-commerce, logistics, fintech, or marketplace platform integration will be considered

Cultural Fit

• Thrives working in a technology and KPI-driven organization
• Able to thrive in an entrepreneurial environment
• Highly functional in a fast-paced, constantly changing workplace — building plans through iterations based on what is and is not working
• Ability to build trust and work through conflict both upwards and downward

We know that our success is dependent on the people who join our team, which is why we recruit the best. Our team is made up of owners — people who are smart, low ego, and accountable for their results. We all play a part in the success of the company and are proud of what we do!

We provide a competitive compensation package with a strong pay for performance rewards approach. Employees have the opportunity to participate in incentive programs and compensation tied to business and individual performance. The expected compensation budget for this position is up to $100,000 CAD.

The actual compensation may vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

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We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.