Technical Product Manager - Observability

Mission 

We’re looking for a Product Manager to join our Observability team and help us accelerate our roadmap, while maintaining a close collaboration with the engineering team. From discovery to delivery, product managers articulate market needs, work with engineering teams to find solutions and ensure that features contribute to the overall business strategy (conversion and retention).

Observability is  about giving actionable insights and accurate metrics. It is about highlighting key issues and removing unnecessary noise, while enabling serendipity. In the landscape of such tools, Platform.sh’s Observability Suite offers unique capacities, being tightly and directly connected to the infrastructures, and benefiting from Blackfire’s cutting-edge code profiling and application monitoring technology.

About you

The ideal candidate has previously been in technical focused roles (e.g. developer, software architect, SRE engineer, technical product manager), and is now keen to be a strong enabler in delivery processes with an emphasis on communication and collaboration.

You'll work with a strong group of engineering and design partners, delivering on a roadmap that expands Observability to additional programming languages and capacities (network, uptime, front-end, analytics).

On a day-to-day basis, you will proactively research the observability market, be connected with customers, work with engineering to research and understand our customer needs, collaborate across design and engineering to envision solutions, and ensure that those solutions improve the onboarding experience and customer retention. In practice, this means managing competing ideas, issues and priorities while trying to keep a good strategy framework in place and ruthlessly prioritizing against the key goals in order for the team to make progress and execute efficiently.

Your strength is in being an enabler, in the first few months you will have helped coordinate delivery across teams, aligned the roadmap with technical capabilities and capacity, provided insightful overviews to various teams and worked intensely with the inner technical workings of Platform.sh and Blackfire.

Responsibilities

• Help the team define its strategy, build alignment around that strategy, and enable all the teams around you to work together to deliver it
• Focus on features that help grow our revenue,  streamline our operations and develop the KPIs and feedback loops that allow us to continuously improve those
• Work hand in hand with engineering and design to make sure we always keep our eyes on the ball, maintaining at all times a critical path to delivering value fast. Work with other product managers to be sure we focus on the big-picture.
• Turn feature releases into a repeatable process that can deliver quality results time after time
• Participate in tasks including market research, prototyping, usability testing, customer feedback loops and data analysis
• Write key documents including: roadmap documents, feature briefs, release notes
• Maintain the right balance between effective processes and autonomous workflows

Qualifications

• You have 3+ years as a Product Manager in the developer tools or observability space, Technical Manager, Software Architect or similar role.
• Demonstrated experience leading cross-functional remote teams 
• Iterative mindset with a bias toward action and improvement 
• Familiarity with both design and development agile methodologies
• Ability to handle multiple competing priorities in a fast-paced environment
• Familiarity with developer engineering workflows
• Strong troubleshooting and analytical thinking skills
• Strong experience in cloud environments, continuous integration workflows would be a big plus
• Flexibility to figure out the best process within each initiative and component team

This is a remote job. 

We are a worldwide distributed team and are looking for a product manager who can perform well working remotely. You’ll need to be able to effectively collaborate across time zones while being given a high level of independence and autonomy. For this position we would prefer someone from the EMEA timezone.