Technical Instructional Design Manager

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $500 billion in sales for millions of merchants in 175 countries. Every 28 seconds, an entrepreneur on Shopify makes their first sale.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About You

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

• Care deeply about what you do and about making commerce better for everyone
• Excel by seeking professional and personal hypergrowth
• Keep up with an unrelenting pace (the week, not the quarter)
• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion — and embrace differences and disagreement to get shit done and move forward
• Work digital-first for your daily work

This is an individual contributor role. As a Technical Instructional Design Manager, you will provide expertise, creativity, and leadership to drive the design and development of learning content for technical craft audiences. You will work collaboratively with colleagues, subject matter experts, product documentation teams, and program managers to plan and create curriculum development and learning design for our most technical merchant facing Shopifolk.

In this role you will help Shopify develop and deliver world-class courses and training in commerce, technical enablement, platform and tools, value based positioning, and other curricula with verifiable outcomes. You will service Solutions Engineers/Architects, Launch Consultants and Professional Services across the globe to deliver learning programs that have impact with measurable business outcomes.

Responsibilities

• Collaborate with program managers, product documentation teams, subject matter experts, content developers, and other learning team members on the design, development, and delivery of highly experiential learning content and activities
• Conduct thorough research to gather technical content and translate it into clear and concise instructional materials with opportunity for learners to apply
• Develop, implement, evaluate and refine learning design standards, procedures, and protocols
• Collaborate with subject matter experts to analyze learning needs and define learning objectives for developer-oriented certifications
• Lead the design, development, and delivery of course content, materials, interactive and multimedia technology-driven components, and other learning materials that are consistent with established design and development processes
• Development of original content, learning activities, projects, rubrics, and exams
• Remain abreast of technology directions, initiatives, and trends to provide ideas, guidance, and recommendations

• 5+ years experience working in Instructional Design, Instructional Technology, or a related area
• Demonstrated experience applying online instructional design principles, practices, and techniques to learning design and development
• Experience managing curriculum development projects and initiatives for corporate learning
• Demonstrated experience designing and developing learning and instruction for delivery of for-credit and not-for-credit offerings
• Excellent editing, writing, and communication skills
• Experience with multiple learning management systems; evaluation and online delivery
• Demonstrated experience understanding and implementing Adult Learning best practices

Bonus:

• Demonstrated experience conducting workshops and other professional development
• Previous work experience in a SaaS environment.

We know that applying to a new role takes a lot of work and we truly value your time. Our team is looking forward to reading your resume. A cover letter is optional. Please submit your application materials in PDF format.