Technical Content Writer

If you shop online (and who doesn’t these days?), then chances are you’ve already interacted with Yotpo. We’re a leading eCommerce retention marketing platform, on a mission to help brands of all sizes turn one-time shoppers into customers for life. Loyalty programs, SMS and email marketing, subscriptions, and reviews are our bread and butter, but we have more solutions up our sleeve, too.

We have teams across the world, including the US, Canada, UK, Israel, Bulgaria, and Australia — and we’re still growing. Our primary goal is to deliver the best technology in the industry.

You can hear all about it in our latest brand video.

Sounds exciting? Then read on, because we’re in pursuit of the best and the brightest minds to help us achieve our vision.

We are looking for a talented Technical Content Writer to join our Product Content team. Technical Content Writers at Yotpo create clear, concise, and engaging content for the Yotpo Help Center, including how-to articles and tutorials. You’ll play a crucial part in helping our eCommerce platform users navigate and master advanced features and achieve business success.

Responsibilities:

• Produce well-written content for the Yotpo Help Center, including how-to articles and tutorials, following our style guidelines
• Collaborate with product managers, developers, and other subject matter experts to understand product features, translating complex concepts into user-friendly content
• Measure content efficiency by analyzing Help Center performance and user satisfaction
• Share work and give feedback to teammates to ensure a consistent experience for our customers
• Juggle multiple projects at once, while prioritizing your tasks and meeting tight deadlines

Requirements:

• Native or near native-level English
• At least 2 years experience in writing documentation and procedures at a tech company
• Team player who can give and take feedback constructively
• Superb written communication skills, with a keen eye for detail
• Ability to independently lead a content domain and manage multiple competing priorities in a fast-paced, constantly changing environment
• Ability to quickly learn and understand complex subject matter