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Concord (noun) con·cord | a state of agreement; harmony
With $47M in funding, Concord is the #1 Contract Management Platform for Small & Medium Businesses. Used by thousands of companies across the world including Discord, Warby Parker and Glossier, Concord is more than just e-signing. From drafting and internal approvals, online negotiation, contract execution to deadline management, Concord brings simplicity to the entire contract lifecycle.
Contract Lifecycle Management (CLM) has been the fastest growing software industry for the past five years. With 95% of the world’s companies still managing their agreements manually, analysts predict that CLM will soon become the 3rd largest software industry behind ERP and CRM.
Concord is a product-centric and customer-first company with offices in the USA and France. Through its product and company culture, Concord incorporates the values Passion, Humility, and Integrity in everything. With its CEO being part of the LGBTQ+ community, Concord has a strong commitment to gender equality & diversity, and offers one extra week of PTO to its employees to volunteer anywhere they want.
About the Role
This position is full time in-office at our Austin, TX location. You will be working with our Product, Customer Success, and Developer teams to create and curate our technical content such as our Help Center, the Concord Academy, training materials and more.
Key Responsibilities
- Own and manage Concord’s Help documentation serving Concord customers
- Own and expand Concord Academy LMS to facilitate customers to self-train
- Collaborate with Product team to write and update user guides, articles, and online help tools in advance of ongoing product releases
- Create compelling content for our customers, which spans Concord’s content ecosystem (training, support articles, Concord Academy, etc.)
- Establish an efficient process for maintaining and updating documentation on an on-going basis
- Evaluate current content and identify documentation gaps and proactively produce documentation to address shortcomings
- Be an empathetic customer advocate and generate and organize content to serve the needs of Concord’s broad user base in conjunction with Concord’s Support team
- Organize and generate material according to set standards regarding order, clarity, conciseness, style, and terminology
- Weekly share relevant metrics to the leadership team
- Assist Marketing team with written content, such as social media and blog posts
- Assist with Concord’s API and/or Developer documentation
Requirements
- Local to Austin, Texas - this role is in office
- Fluent in English - Concord only targets English-speaking customers
- Excellent written and verbal communication, interpersonal, and analytical skills including the ability to present content concepts clearly
- Proven ability to build collaborative, trusting, cross-functional relationships across the organization
- Bachelor’s degree in Technical Writing, English, Communications, related field and/or equivalent work experience
- 3+ years of professional experience creating approachable software documentation (User Guides, FAQs, other training tools)
- Familiarity with the Zendesk platform and WorkRamp LMS
What you can expect from us
- Mentorship and help during all your time at Concord, in order to improve your skills and knowledge;
- A work environment where hard work and high quality are rewarded ;
- An agile organization where you can quickly act and have an impact ;
- Transparency: once you're part of the team, you'll know all about it (strategy, HR, Product and business updates) ;
- An atmosphere with good spirit, kindness and mutual aid with a multicultural team.
Questions & answers for this job
- What is the type of contract for this job?The contract for this job is a Full-time contract
- What's the salary range for the Technical Content Writer position?The suggested salary for this job is $114,200 - $161,028*
- Is telecommuting possible for this job?No, telecommuting is not possible for this job
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